-Performed high quality of Order Management to ensure customer satisfaction both for our Internal and External Customers. -Consistently outperforming in metrics Monthly Recurring Revenue (MRR), WIP turn %, assigned tasks completed and quality assurance % month over month.-Ensured that 90% of customer commit dates, 30% WIP turn and 90% Quality Assurance were met by effectively managing individual WIP in Salesforce. -Consistently displayed the Core Beliefs & Operating Principles of teamwork, trust, transparency, courage, clarity, customer obsession, growth mindset, and allyship to support the achievement of Lumen’s North Star.-Focus on delivering reliable, flexible, and cost-effective core operations.

-Collaborated with DevOps team to automate aspects of order process and activations.-Trained team members on all aspects pertaining to On-net service migrations/hotcuts. Including but not limited to Cisco/Juniper/Alcatel device commands and configurations. -Fulfilled Managerial Role duties while Manager was on short term leave.-Produced weekly data reports to be used during strategic meetings with leadership teams.-Assisted Project Management/Customer Care teams in driving orders to billing complete.

-Customer facing role, assisting end users with activating/troubleshooting services over the phone via scheduled activation or trouble ticket.-Familiarity with; Cisco IOS, Junos OS/Juniper, Alcatel-Lucent CLI, TCP/IP, BGP, OSPF, MPLS/VPLS, Spanning Tree Protocol.-Implemented configurations onto live circuits and completed necessary testing to ensure customer satisfaction of service.-Followed Standard Operating Procedures (SOP) to scrub orders and confirm readiness for activations to provide an excellent customer experience.

-Warehouse job working in the inoculation department.-Ability to lift over 50lbs and work on feet for 8+ hours.-Dedication to product safety and quality.

-Responsible for generating videos, photos, and graphics to be used in promotional materials and live during games.-Rotation of Producing, Directing, Editing, Operating a Camera during Spikes home games.-Collaborate with front office staff regarding marketing, promotions, live entertainment.-Maintain player headshots and up to date roster information.