During my sabbatical I increased support of various non-profit organizations in the Seattle area including Friends of Chidamoyo Hospital, Scouts BSA, The Light Collective, and Bethany Presbyterian ChurchLaunched new donor appreciation and recognition website and managed donor engagement and development; co-produced annual donor recognition dinner eventIncreased donor giving by 75% and increased donor volume by 50% for Friends of Chidamoyo

Pushpay is the leading SaaS company changing the way organizations connect with their communities to increase giving and drive engagement.Coached and managed a Customer Success and Account Management team of 5 regional managerdirect reports, with an org of 34 CSMs and AMs Developed the strategic roadmap and playbook for increasing customer engagement, customerretention, renewals/upselling/cross-selling, and expanded adoption and usage of the Pushpay SaaS platform, with a demonstrated record of successful forecasting & quota attainmentCreated repeatable processes for CSMs to proactively engage with customers and increase revenue and product adoption across all cohorts, and for AMs to exceed backbook revenue targetsCollaborated with internal stakeholders to act as Voice of Customer, escalated product feature requests, resolved product issues, and advocated for the product roadmap on behalf of our customer needsManaged escalations from direct reports, and followed a methodical escalation process to leadership

Launched a new rate structure and sponsorship pricing model resulting in a 350% increase of monthly revenue and increased advertising fill rate by over 50%Renegotiated vendor contractual terms leading to a 25% reduction in technology costsResponsible for all revenue operations, including display and video advertising, sponsored content, email marketing, business development and strategic partnershipsFacilitated the successful acquisition of Market Realist in September 2020

Sold ShareThis’ unique global data asset to ad tech and marketer partners, for integration and use across their audience targeting and analytics and attribution efforts.

From 2009 to 2016, I led AudienceScience's initiative to extend our leadership position around our full service data management platform (DMP) and audience targeting solution (DSP) for strategic advertiser, agency and publisher partners. My primary focus at this time was in closing our relationship with Procter & Gamble and scaling it up to be a global partnership. I also owned key corporate development partnerships and strategies. My daily responsibilities included managing toward our P&L, providing leadership to our Business Development and Account Management teams, and providing direction on Product Growth and Internal Coordination with related teams.

Established AudienceScience's physical presence in Europe, opening our first office and hiring our first local team members, eventually leading a team of 8 Account Managers and Sales Manager direct reports, with an overall team of 20Oversaw 317% growth in European revenues from 2006 to 2009, and 500% growth in number of customersClosed revenue-generating deals with BBC Worldwide, British Sky Broadcasting, ITV, Future Publishing, and over 25 other publishers

Increased monthly recurring revenue by 250%; increased client base by 10x; retained and grew monthly revenue from 100% of clientsLed the customer-facing team responsible for growth and retention of existing publishers to launch and grow behavioral targeting in Europe