My responsibilities include customer service, shipping and receiving, operational procedures such as cash handling, opening and closing the store, and client accounts.

• Hands-on overseer of store web sales. Provided general merchandise web service to a student body of well over 100,000 students. This included communicating with customers via phone and email, communicating with the company headquarters to ensure the website was updated and informative, organization of product, paperwork, and employees, as well as manual updating of the website. Our hard work helped us win the Outstanding Web Achievement award for highest sales in our region.• Created events to help boost customer traffic and build bridges between the store and it’s primary consumers (students, faculty, and staff). These events included outdoor concerts, canned food drives, local vendor outreach, and working with the student body government.• Assisted in the hiring, training, and supervising of employees. Had a well-rounded knowledge of every department in the store and was able to effectively discover potential employees, place them in departments where they would be able to thrive, and delegate the responsibilities and work needed to make them integral parts of our store and business.• Responsible for the financial welfare of the store. This included ordering the needed monetary denominations at any given time, counting and securing the store safe, and making end of day deposits to the bank.• Maintained the store Facebook page and created a store Twitter account. Gained over 100 followers within the first few days of creating the Twitter account. Used these social media outlets to provide followers with information about sales, events, and promotions.• Assisted in the opening of two new stores within the company. Was asked to travel to these stores to aid in the setting of their floor in anticipation of their grand opening.

• Developed merchandising strategies to boost sales and increase customer demand. This included reworking floor displays and mannequins, transforming window displays, and crafting clever and creative marketing ideas to promote product on social media outlets. In 2013, our general merchandise department was recognized as being one of the top 20 stores in the entire company, consisting of over 900 stores.• Received shipment, strategically placed it on the sales floor, and did the receiving paperwork to safeguard against lost inventory and manage product both on the floor and in overstock.

• Provided excellent customer service as a cashier by engaging customers, upselling product, maintaining merchandise standards, and detailed cash handling. • Quickly learned responsibilities of other departments and was able to skillfully assist those departments when needed.• Checked in shipment and organized product in store and overstock.

• Assisted in the child care of two boys (ages 8 and 12)• Worked closely with family in everyday family activities and responsibilities such as household cleaning, running errands, and childcare• Developed a relationship with the children that enabled me to be both an authority figure and friend

• Received, organized, catalogued, and maintained all product shipment coming in to the store.• Assisted in the rollout of new product and ensured that the sales floor was customer friendly.• Engaged customers in an effort to promote a pleasant shopping experience and produce sales.