Jeremy N. Email & Phone Number

Kissimmee, Fl, Us

Orlando, Florida, Us

Care provider for a parent who lives with Alzheimer’s and Epilepsy.

Lake Buena Vista, Florida, Us

Delivered transformational technology solutions across Walt Disney World, Disneyland. - Led strategy, application development, change management, and delivery for high-volume financial systems. - Successfully upgraded the SnApp Ticketing System (Auto-plaza) - Developed the delivery plan for the Appetize Point of Sale replacement (Merch and Food & Beverage) - Delivery of Mobile Ordering across Parks & Resorts, Disney Springs leveraging MyDisney Experience APP - Acted as a subject matter expert, aligning with stakeholders across Finance, IT, and Operations to define project scope and ensure smooth implementation. - Championed user adoption through clear communication and effective change management practices. - Leveraged 25+ years of experience and expertise in ITIL, Waterfall, and Agile methodologies to deliver projects on time and within budget. - Utilized Jira, Smartsheet, Confluence, and other tools to ensure efficient project management.

Pudong Xinqu, Shanghai Shi, Cn

Led technology initiatives for the expansion of Disney Parks & Resorts globally, including Shanghai Disneyland. - Successfully managed the sustainment of existing technology while spearheading new strategies for global growth. - Collaborated with cross-functional teams to identify cost-effective solutions that met safety, security, and operational needs. - Established comprehensive timelines for equipment installations, deployments, and training for grand openings. - Developed user-friendly training materials and reference guides for various technology systems. - Partnered with stakeholders to ensure timely delivery of translated documentation for international teams. - Demonstrated exceptional project management skills, overseeing a complex theme park, hotel, and infrastructure launch. - Leveraged subject matter expertise to optimize processes, test new offerings, and provide proactive solutions. - Mentored and transferred knowledge to business groups, ensuring a smooth transition pre- and post-opening. - Provided strategic direction and project management support for divisional technology efforts.

Lake Buena Vista, Florida, Us

Led the integration of new technology and service styles for Disney Parks & Resorts, ensuring a seamless guest experience. - Championed the development, testing, and launch of innovative technology solutions for various services across parks & resort. - Balanced the sustainment of existing technology infrastructure with the implementation of cutting-edge advancements. - Collaborated with cross-functional teams to develop and execute strategic technology initiatives across Disney Parks & Resorts.

Kissimmee, Florida, Us

IT Analyst bridging the gap between technology and guest experience at Disney Cruise Line and Disney's Magical Express.Disney's Magical Express: - Subject Matter Expert for the launch of web and mobile applications for a seamless guest transportation experience. - Configured mobile devices for luggage tracking, ensuring smooth operation at port, airports and resorts. - Led launch efforts at both resorts and airports, guaranteeing a successful rollout.Disney Cruise Line | Shoreside: Disney Magic, Castaway Cay, Disney Wonder, Disney Dream - Launch Team / Task Force - Designed and implemented Micros Point-of-Sale systems and peripherals across the fleet and island. - Trained cast members and leadership on POS usage across diverse service styles. - Ensured consistent menus and pricing across all Disney Cruise Line ships/island. - Created and Delivered Gen1 Beverage Program for POS and completed all user training across fleet - Managed interfaces between POS, PMS (Property Management System), and TIP (Gratuity Integration) systems. - Championed cast recognition efforts, fostering a celebratory work environment.

Lake Buena Vista, Florida, Us

Guest Service Manager Pleasure Island and Atlantic Dance Hall. Blending the magic of Disney with nightlife entertainment. Pleasure Island and Atlantic Dance Hall - Oversee a team of servers, bartenders, security personnel, and other staff. Involved in scheduling, training, and entertainment management. - Ensuring the venue is stocked with beverages, supplies, and potentially merchandise specific to the nightclub/lounge theme. - Cash Handling: Responsible for overseeing cash handling procedures, ensuring proper till management and security protocols 75-100K daily. - Responsible for implementing crowd control measures and ensuring everyone's safety. - Verifying IDs and monitoring guest intoxication levels to prevent underage drinking and disorderly conduct. - Safety Captain responsible for guest and cast evacuation of location in the unlikely event of fire, medical emergencies, or other incidents.

Miami, Us

Theater technicians: the magicians behind the scenes, ensuring all the performances run smoothly.- Audio: Set audio equipment pool side for daily entertainment events. Run audio for on-deck entertainment. - Setup and operation: Set up, operate, and maintain theater equipment, including lighting, sound systems, rigging, and automation. - Maintenance and repair: Perform preventive maintenance, troubleshoot and fix technical issues, and ensure everything is in good working order for shows. - Safety: Prioritize safety by inspecting equipment, following protocols, and working with the team to create a safe environment for performers, crew and guests. - Preformed daily rehearsals and warmups with entertainment team. Acted as dresser during shows. Moved show scenery during performances. - Manifest specialty acts equipment for arrivals/departures.

Arlington, Texas, Us

Non Gradus Progressio, Technical Theatre/Theatre Design And Technology

Non Gradus Progressio, General Studies

Diploma, Arts, Entertainment, And Media Management

High School Diploma, Music Performance, General