Jeremy O. Email & Phone Number

Madigan Army Medical Center

Customer relations and service recovery consultant developing a culture of service excellence across the Madigan enterprise through customer service training, patient relations expertise, and patient advocacy -- strengthening the Madigan team and ensuring the trust of our entire beneficiary population.Leads the patient advocacy team. Provides feedback to leaders to improve processes and policies. Key strategist supporting continuous improvement of health care and the Military Health System.

Joint Base Lewis-Mcchord, Wa

Public communication adviser to Army Medicine. Responsible for conducting internal and external communications initiatives for the Western Regional Medical Command (now Regional Health Command - Pacific), and supporting 11 Army medical centers, hospitals and health clinics across 20 western states. Liaison to the media and the world.Ensure senior executives' situational awareness of both positive and controversial media interest, to include trends and vulnerabilities in media coverage across the region. Coordinate media responses regarding high-visibility news stories within the region with the U.S. Army and its Medical Command.Provide clear strategic communication plans to inform the public about Army Medicine initiatives and how the west region is supporting the Army mission; adapt plans, talking points and guidance from parent organizations to ensure the command and its units speak with one voice.Maintain positive relationships with representatives of the media, both proactively and in response to queries, to ensure the importance of the mission is articulated; develop talking points and messages regarding Army Medicine topics; prepare subject matter experts and spokespersons for interviews; ensure key leaders were aware of reports in the media involving the region.Established and maintain the region's online and social media presence on Facebook and Twitter to share information about and accomplishments of the region; advised and assisted public affairs specialists in their use of online and social media programs.Advise, assist and mentor public affairs officers across the region in all public affairs activities; conduct inspections and assistance visits for nine subordinate programs public affairs programs, in person or virtually, to ensure the effectiveness of public communication by Army hospitals in the region are effective.

Joint Base Lewis-Mcchord, Wa

Member of U.S. Army Cadet Command's public communications team, supporting 270+ Senior Reserve Officers' Training Corps (ROTC) and 1400+ Junior ROTC programs. Responsible for the public information campaign for the Leader Development and Assessment Course, the U.S. Army's premiere annual event in the training, assessment and commissioning cycle of new officers in the U.S. Army.Led a 15-member team of media producers in preparing news and feature stories for traditional and new media using text, images, video and audio products to highlight the activities and accomplishments of the Junior and Senior U.S. Army ROTC programs around the globe.Managed the public face of social media engagement for Army ROTC on Facebook, Twitter, and the greater world wide web. Contributed news and feature stories and photography to the Army ROTC's full-color bi-monthly magazine. Facilitated media inquiries to ensure local, regional, and national news outlets have access to the stories they want to tell. Assisted Army ROTC staff members across the country in communicating with the media and likewise helped the media understand the complexities of the military and Army officer training.

Joint Base Lewis-Mcchord, Wa

Public information specialist working in corporate and external communications -- a critical team member in a fast-paced, high-visibility public affairs office, through which the media, the public, and government officials seek answers to complex, sensitive information about the state of the Army’s care of active-duty and retired Soldiers and their families. Expertly juggled the demands of the public information campaign with the regular schedule of a monthly command information newspaper and delivering customer relations training to the medical center staff.Responsible for all aspects of the creation and delivery of the monthly newspaper, The Mountaineer -- story development, command message delivery, writing, editing, photography, and layout & design. Prepare sometimes densely technical material for release to the media or the public. Managed the technical aspects of making the center's publication available to readers on the Internet for the first time.Established and maintained positive relationships with local and regional media: television, filmmakers, photographers, radio, newspapers, magazines and blogs; delivered clear, positive command messages in response to good news and bad, based on complex and sensitive patient information.Provided media training to facilitate media interviews and video and photography shoots with hospital staff to communicate to television, radio, and print media across the greater Seattle-Tacoma area and the country.Led hour-long tours of the state-of-the-art medical center. Represented the medical center on the City of Lacey (WA) Military Affairs Committee. Delivered periodic customer relations training to all incoming medical center staff members -- 50 to 90 people per month; and to current staff members during in-service training.

Joint Base Lewis-Mcchord, Wa

Public information specialist working in corporate and external communications for the Western Region of U.S. Army Cadet Command, which administers the Army's largest officer commissioning program. Writer, editor, photographer, leader, and technical translator to the public and the media. Coordinated and managed resources required to ensure the success of the public affairs program.Directed all internal information initiatives: planned and coordinated all processes in publishing Goldbar Leader and Warrior Leader newspapers, from story selection to delivery of nearly 65,000 copies; wrote and photographed more than 270 stories; created two issues of a "digital extra" to cover events that occurred outside the newspaper's production cycle; expanded delivery to high schools to ensure 35,000 junior cadets were informed about activities within senior programs; coached writers and photographers in writing and photography processes to ensure highest quality news coverage.Provided cradle-to-grave management and creation of Leader Development and Assessment Course Yearbook: led and advised yearbook officer and five photographers to ensure all selected training activities, regiments, and teams were included in yearbook.Planned and coordinated all aspects of the production of a 15-minute documentary video featuring Army officer training to be included in the yearbook; secured lodging, travel, per diem, and other logistical arrangements for two film student interns; developed a video production schedule to ensure full coverage of events over 52 days; advised interns in photography direction and soundtrack selection; edited and proofed video production; arranged for each yearbook to include a DVD copy of program.Acted as spokesperson, liaison, and media escort in dealing with all civilian and military media. Created news releases yielding more than 25,000 media placements annually, highlighting the accomplishments of cadets, cadre, and staff from across Army ROTC.

Various Locations World Wide

Public information specialist working in corporate and external communications. Writer, editor, photographer, technical translator to the public and the media.Staff member in leadership positions at various Air Force public affairs offices world wide, and a principle contributor in all three major areas of the Department of Defense public affairs triad -- internal information, community relations, and media relations.Led the staffs of award-winning newspapers.Responded to media requests for information related to aircraft incidents involving the deaths of crew members. Trained with local authorities in emergency management exercises. Coordinated all aspects of a community relations program at Dyess Air Force Base in Abilene, Texas -- widely regarded as having one of the best city-base relationships in the Department of Defense. Led several public tours each weeks of base and flight-line operations, including up-close tours of the C-130 and B-1 aircraft.

Various