Jeremy Shorter Email & Phone Number

Arkansas, United States

07.11.2022 - Current

Phoenix, Arizona, United States

09.13.2021 - 06.30.2022• Manage/Supervise Team Memberso Manage two Junior Analysts, occasionally managing other teams’ Junior Analysts when their Senior Analyst is out.o Provide mentorship to new and current team members on position responsibilities and company software.o Schedule and perform daily Scrum meetings with team, and ensure projects and tasks are completed in a timely manner.o Provided guidance on complex data analytics issues.• Develop and continue client relations:o Manage around eighty client profiles in company systems.o Weekly communicate with around ten-twelve Client Teams.o Conduct portal data review and identify issues based on Pre-Launch checklist of account parameters associated with specific issues.o Compare portal outputs with team manual records.o Apply reports which will detect and identify issues.o Develop MS Excel and MS Word finding reports to present data to Client Teams.o Resolve data issues by investigating and identifying causes and taking corrective action.o Summarize all deliverables for each new client.o Present profiles to client teams and answer all questions pertaining to said profiles.o Ensure complex data issues are forwarded to the correct departments and resolved as soon as possible.• Communicate and collaborate with Senior Team leads and upper-level management daily:o Work closely with other senior analysts on data discrepancies/data integrity issues related to client insurance information.o Meet with team weekly to discuss ways to increase efficiency and improve client experiences and presentations.o Utilize a variety of analytical techniques to complete projects.

Phoenix, Arizona, United States

07.20.2020 - 08.12.2021• Date Managemento Monitor incentive payouts to identify potential fraud or misuses of plans.o Analyzes commissions and incentive compensation reporting from various sources to validate data and research exceptions.o Utilize all reporting systems to compile data for payment calculation or analysis.o Perform audits of all data sources to confirm accuracy and functionality of systems/processes and manage issue resolution with appropriate teams as necessary and ensure all internal audit controls are effective.o Calculate incentive award payments to incentivized personnel based on pay plan provisions.• Continuous Process Improvementso Perform activities needed for the design, development, implementation, communication, and administration of incentive programs, plans, policies, procedures, and quotas.o Ensure accuracy and timeliness of incentive payments as outlined in the plan.o The calculation, reconciliation, and payment of incentive compensation on a weekly, monthly, quarterly, semi-annual, and annual basis which includes soliciting achievements against targets from managers and collecting appropriate approvals, as well as the reporting of incentive amounts for payroll processing and the calculating and posting of incentive compensation accruals.o Maintenance, review, and distribution of incentive compensation plan documents on an ongoing basis, as well as communication and launch of plan components and documents for annual compensation plan updates.o Design and implementation of reporting packages for various groups in the organization depending on business need.o Analyze pay plan performance results, prepare standardized calculation statements, presentations, and recommendations for appropriate leadership teams, finance management and/or HR.o Prepare procedural documentation on performance of job functions for others in the event team is unavailable to perform functions.

Phoenix, Arizona, United States

06.22.2020 through 07.14.2020Assisting with AZ COVID-19 Emergency MeasuresFEMA

Phoenix, Arizona Area

March 18, 2019 - May 15, 2020Sole Western Hemisphere Financial Analyst for a growing US Technology company.Singularly responsible for more than a 150+% increase in accuracy and efficiency of Sales Representatives’ payout dashboards. Worked with VP of Sales and the Sales Management Team to verify formulas and outcomes of commissions are in line with company rules and regulations. Took over commissions for up to six different sales teams, improving Commissions processes by restructuring how Dashboards worked so they were consistently accurate, and the data usage would always be dependable. Responsible for ensuring all changes in payout, additional bonuses, and quarterly bonuses were added appropriately and on time.Created a ‘trends’ report to determine sales trajectories utilizing historical data pulled from prior reports. The information was used to help Sales Management learn times of year to set incentives, discounts, and other ways to improve month-to-month sales.Regularly assisted other departments, such as Accounting with spreadsheets, formulas, data analysis and manipulation, and review. I was the lead contact person for MS Excel issues, data requests, questions, and assistance.Worked with the Sales management to utilize the VP of Sales’ requirements to create, design and implement an Affiliates Program spreadsheet.Other job responsibilities include data analyzation, client payment reviews, in-depth receipt analyzation and verification, back-reviewing months of client payment data, matching payment data to bank records, regular contact with China finance team, working with upper management to determine courses of action for proper outcomes, analysis of payout structures, aiding in developing strategies for the various lines of business, and working across the teams to help implement new business plans.

North Central Phoenix

Started 11.26.2014 - Resigned 03.14.2019o Increase efficiency of Program Data collection by more than 2x. • Create Excel system to track data: assignments, deliverables, due date, VLOOKUP, Pivot Tables, and Formulas to analyze statistics, utilize visual aids (graphs, tables, etc) in reports • Decrease Monitor Report error rates from 64~% to 36~% (a 56% improvement) • Develop & Automate reporting and resultso Verify accuracy of Quality Assurance reportso Lead/train Team to ensure accurate input of reporting datao Use Project Management methods, tools, processes, and Standard Practices when collaborating with Managemento Technical Writing: create Standards of Work for spreadsheets, reports and other documents for Team Memberso Develop and create various informational MS PowerPoint Presentations for Teamo Ensure contractor materials inventory is updated and completeo Organize team meetings when necessaryo Communicate with clients via phone or in persono Lead data presentation during weekly update meetingsApr 2016 - Current2200 N Central Ave, Ste 600Phoenix, AZ 85004Jul 2015 - Apr 20161400 W Washington, Ste 126Phoenix, AZ 85007Nov 2014 - Jul 20153443 N Central AvePhoenix, AZ 85012

Springdale, Ar

Started 11.18.2013 - Resigned 11.14.2014...o Customer Service Excellence to Loyal, Regular, and new hotel Patronso Assign roomso Check Guests in and out of hotel rooms when necessaryo Provide information about hotel services, amenities, and local eventso Assist with Human Resources responsibilities – hiring, train new team members, corrective actions when necessary and terminationo Clerical duties • Windows Computers (XP, Vista, 2006, 2010) • Fax • [Super 8 / Manager] – Direct Billing balance payment requests4540 W Sunset AveSpringdale, AR 72762

Springdale, Arkansas

Started 08.13.2013 - Transferred 11.17.2013o Customer Service Excellence to Loyal, Regular, and new hotel Patronso Assign roomso Check Guests in and out of hotel rooms when necessaryo Provide information about hotel services, amenities, and local eventso Assist with Human Resources responsibilities – hiring, train new team members, corrective actions when necessary and terminationo Clerical duties • Windows Computers (XP, Vista, 2006, 2010) • Fax • [Doubletree] – Wyndham & Hilton proprietary software4677 W Sunset AveSpringdale, AR 72762

Gravette, Ar

Started 09.26.2012 - Resigned 02.13.2014On-Call Substitute Teacher for High School, Junior High, Elementary, and Upper Elementary Schools.

Bank Of America (Through Randstad)

Started 02.15.2011 - Laid off 05.07.2012Reverse Mortgage Departmento Prepare Reverse Mortgage Documentation for Housing & Urban Development (HUD)o Data Entry & Verification of on-line/scanned documentso Research Analysis1515 W 14th St.Tempe, AZ 85281

Phoenix, Az

Video/Audio department Head (Aug. 2008 - Aug. 2009)Video/audio production and editing for a few projects (previous pastor's retirement party, Christmas video, etc.)Church Treasurer (Oct. 2008 - Dec. 2011)o Administrative & Support Services to Staff • AZ State Name Change filingo Accounting & Budget Forecasto Provided Cash Management skills such as • Track 501(c)3 Monetary gifts per Parishioner • Bank Deposit of all Monetary giftso Active Board Member & Deacono Audio/Visual Technician for weekly Services and local Community Outreach events. Administrative Assistant (Hired Feb. 1, 2009 - Paid thru 09.16.2009 - Cont'd Pro Bono thru Dec. 31, 2010)o Editing of Pastor's notes into essay formato Create MS PowerPoint slides for sermonso Create weekly bulletinso Update websiteo Additional tasks as requested775 E Baseline Rd.Phoenix, AZ 85042

Phoenix, Az

Started 05.06.2010 - Laid off 09.02.2010Clerical1820 E Skyway Dr.Phoenix, AZ 85040

Tempe, Az

Started 09.26.2008 - Resigned 01/31/2009Collections via incoming/outgoing phone calls.1403 W 10 Plc., Ste. 110-BTempe, AZ 85281

Phoenix, Az

601 North 44th StreetPhoenix, AZ 85008

Rogers, Arkansas

OF NOTE:Saved Walmart (Parent Company) and CMI millions of dollars in incidental overtime by designing an MS Excel time sheet, which was spread company-wide by coworkers by shear word-of-mouth.Developed and maintained an online '1 Stop' folder for all the important documents, spreadsheets, and material every employee in the division needed to complete all of our job functions.Multiple positions:(00.00.2005 - 01.18.2008) Research Analyst- Receive calls from Physicians, Clinics, Hospitals, and Billing Departments when they have questions about payments made or which are in process of being made.- Follow up with necessary faxing, distribution, or delegation of paperwork concerning billing and payments to and from the Bill Processing Department.- Extensive knowledge of ICD-9, CPT, and coding to help determine correct payments were made.(05.17.2002 - 00.00.2005) Network Support Specialist/State Reporting Analyst- Create reports to send to State Worker’s Compensation Boards.- Research new processes, State laws, and State and Federal regulations, guidelines and procedures online, and various other sources, for implementation.(04.02.2000 - 05.16.2002) PPO Coordinator & General Liability Medical Costs Analysis Supervisor- Saved money for Wal-Mart by working directly with providers and PPO’s to build contractual discounts for CMI.- Created computer programs and Excel logbooks for in-house associates and Processing Vendors.- Supervision of a group of remote CNAs/RNs. In charge of hiring and maintaining the group, as well as keeping track of the files they worked and submitting check requests. I did have to terminate one contracted nurse.(10.10.1999 - 04.01.2000) Bill Processor(05.01.1999 - 10.09.1999) Vertexer(02.27.1996 - 04.30.1999) Mailroom Clerk(09.18.1995 - 02.26.1996) Tele-Reporter(09.07.1995 - 09.17.1995) Shoe Department Sales Representative922 W Walnut, Ste. BRogers, AR 72756

Fayetteville, Arkansas Area

Golf house CashierBumper boats AttendantKiddie bumper cars Attendant4520 North College Ave.Fayetteville, AR 72703479-582-5600

Gravette, Ar

Started 05.26.1994 - Resigned 07.30.1995Manage Frozen Foods DepartmentStock shelvesGeneral janitorial dutiesAssist customers to vehicles with their groceries1st & BroadwayGravette, AR 72736(Out of Business)

Gravette, Ar

Blueberry picker21971 Kane Rd.Gravette, AR 72736

Bachelor Of Arts, Film And Video Production, 3.86

Activities and Societies: Screenwriting, film-making, video/image/audio editing, camera (still/video/film), script supervision, project.

English

I went only to get some basic courses out of the way, and to better my English skills.

High School Diploma, General Education

Activities and Societies: Band, Orchestra, Jazz Band, Choir, Hi-Q, Book Club. High School Marching Band, High School Jazz Band, High.