* Software Consulting Engineer to US Public Sector customers of Cisco SVS (Solution Validation Services).* Develops automated test solutions for design validation, integration, and scale testing of Cisco Collaboration, Enterprise and Datacenter networking product lines primarily using Python, Rust, and Robot.* Supports deployment and documentation of lab infrastructure used in testing to include administration/use of VMware vCenter/ESXi, Docker. * Developed tooling in Rust and Python to enable interaction with products SOAP/Rest APIs and CLI endpoints to execute and and orchestrate testing of products to meet project goals,* Executed primary role on a number of customer-facing testing projects through development of test criteria, test execution, and test result delivery.* Responsible for coordination of product owners/product engineering teams to resolve issues discovered during testing .

• Technical Consulting Engineer providing Collaboration technology support for DoD and SLED customers for Cisco US Public Sector• Team Lead responsible for technical escalation support for Cisco's wide variety of Collaboration technologies to include Unified Communications Manager, Cisco Meeting Server, Expressway, gateway/CUBE, endpoints, and various other elements of Cisco's Collaboration portfolio.

•Technical Consulting Engineer providing Collaboration technology support for DoD and SLED customers of Cisco CNS•Provide escalated technical support for all of Cisco’s Collaboration product lines to include products such as desktop endpoints,2XXX/3XXX/4XXX series voice gateways, CUCM, CUC, CUP, CER, UCCX, TMS, CMS, Conductor, and legacy MCU systems.•Of ~30 active engineers on the team in the past year, I am by metrics in the top 3 for total cases resolved, total number of high severity cases worked, and am number 1 in the organization for cases that I have assisted to resolve through collaboration with my fellow engineers.

* Served on Cisco Managed Services (CMS) Premiere Team in providing managed Telepresence/Collaboarion engineering support services. * Supported operation of customer Telepresence infrastructure to include CUCM, TMS, VCS, Conductor, TPS/MCU, CMS and endpoint devices to include TC and CTS devices operating in mixed SIP/H323 deployments.* Involved in numerous successfully resolved P1/P2 escalations involving customer engineering teams and TAC. Engaged in communicating with necessary external parties for incident investigation and resolution.* Primary mentor to team of 5 Tier IIs for reference for CUCM/VCS administration, call flow, packet capture analysis and general troubleshooting guidance.* Experienced in usage of Remedy, and EM7 ticketing platform

• Supported administration of network operations across the CRDAMC footprint of 70+ buildings providing network access to over 8,000 host devices.• Managed Cisco WLAN services utilizing Cisco 5508 WLAN Controllers governing wireless connectivity to over 750 Cisco 3600 series Access Points.• Managed range of network equipment from the Cisco Catalyst and Nexus families of hardware to include ASA Firewall systems.• Lead configuring Brocade network devices for delivering IPTV services throughout CRDAMC Campus.

• Lead 3 teams in training, operation, and maintenance of highly mobile and worldwide deployable communications packages valued in excess of $2 million.• Administered provisioning and operation of VMware EXSi virtualized servers to include Cisco Unified Communications Manager. Also managed virtualized Windows Server 2008 instances to provide network services such as Active Directory, storage shares and DHCP. • Provide mentorship and technical guidance to 5 other teams with varying operational assets within my organization, to include one subordinate pursuing his CCNA.• Volunteered for additional duty of Unit Armorer responsible for accountability and maintenance of over 250 weapon systems.

• Lead team of 4 network and systems administration personnel in providing voice and data services supporting 400 personnel while fulfilling other responsibilities at a level 3 grades above my own.• Attained the only “first-time-pass” on annual Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) out of all other 7 locations operated by my organization.• Lead team of 4 contracted network and systems administration personnel in providing voice and data services supporting 400 personnel while fulfilling other managerial responsibilities at a level 3 grades above my own.• Attained the only “first-time-pass” on annual Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) out of 4 other locations operated by my organization.• Oversaw transition of personnel and equipment during support contractor changeover without negative impact on services provided.

• Installed and maintained infrastructure of 180 core, distribution, and access level network devices provisioning connectivity to over 3000 host devices across 3 distinct service networks.• Operated Cisco Unified Communication Manager (CUCM) clusters providing voice capability to over 800 VoIP devices across the differing service networks.• Administered existing Active Directory installation to include creation of user accounts, adjustment of group policies, and interactions with network storage devices and Microsoft Exchange services operating on Windows Server 2003.• Planned and successfully executed 7 local service interruptions to accommodate expansion including 2 major core level architectural changes without exceeding outage timeline specifications. Heavily relied upon to assist other sites in accomplishing the same.• Maintained REDCOM IGX analog telephone system covering nearly 200 extensions including emergency base services.

• Executed a number of high-profile communications support and morale focused missions for US and NATO forces in Germany.• Operated Cisco IP based networking/voice equipment, Promina 800 Multiplexing equipment as well as REDCOM Slice Analog telephone system.• Provided concept and capability demonstration briefings for senior staff.

• Lead and trained continuously rotating crew of 2 - 4 seasonal personnel in areas of cabling termination, equipment mounting procedures, and work order data entry/resolution.• Installed network cabling and equipment in fast paced consumer trade show environment across the country averaging as many as 2000 item install requests in any given trade show.• Responded to and resolved customer service issues as floor service support representative.• Configured and installed Cisco Aironet 1200 series wireless network devices.

• Managed team of 4 individuals through process of floor plan interpretation, and complex data entry into proprietary software for the purpose of certifying newly constructed houses under the Energy Star Energy Efficient Homes Program.• Improved data collection and entry processes to drastically reduce the amount of time and work required for compiling data on a per house basis. This resulted in over an 80% work efficiency increase, and also saved the organization thousands of dollars by not having to hire additional staff.• Primary partner in creating specifications and performing feasibility calculations on the introduction of 2007 Energy Efficient Home Federal tax credit.