As a Database Administrator and Data Analyst at a leading vehicle manufacturing company, I am deeply involved in the critical initiative of revamping the system utilized within our manufacturing plant for internal inspection processes. My role revolves around the strategic management and analysis of data, with the goal of enhancing the efficiency and effectiveness of our inspection procedures.I'm responsible for architecting and maintaining the database infrastructure that underpins our inspection system, ensuring that it operates flawlessly to capture and manage essential data points. Additionally, I apply advanced data analysis techniques to extract valuable insights from the vast amount of data generated during the inspection process.My contributions play a pivotal role in the overall transformation of our inspection system, enabling us to make data-driven decisions, improve quality control, and optimize our manufacturing processes to produce high-quality vehicles.

I had the esteemed privilege of serving as a dedicated instructor for a comprehensive web design course at Urban Coders Guild, a renowned organization committed to fostering excellence in STEM and computer science education for underrepresented communities, with a particular focus on empowering parents of Black and Brown children and young girls.Throughout my tenure at Urban Coders Guild, I was presented with an extraordinary opportunity to share my deep expertise in web design, thereby contributing to the organization's noble mission of equipping students with indispensable technical acumen and profound insights. This experience further solidified my commitment to the educational advancement of individuals seeking to embark on meaningful journeys in the dynamic realm of technology.EXPERIENCE

As a Technical Account Manager at our Tulsa-based Managed Service Provider (MSP), my role is to act as a pivotal link between our organization and our valued clients. I specialize in crafting intelligent, tailored solutions that align precisely with our clients' Technology and IT support requirements. My primary objective is to facilitate seamless communication and collaboration, ensuring that our clients receive the most effective and efficient IT services available.

As a System Administrator in the financial sector, I play a pivotal role in maintaining a secure and efficient IT environment. My responsibilities include managing servers, ensuring network security and compliance, providing user support, and implementing disaster recovery plans. I focus on minimizing downtime and safeguarding sensitive financial data to ensure smooth operations.

Deploy, provide assistance for, and sustain LabCorp hardware and software solutions both on-site and via telephone support for LabCorp clients, including clinics, hospitals, laboratories, and more.

Dynamic professional with extensive experience in store support and technical project leadership, combining technical expertise with team management skills to drive successful outcomes. Adept at providing Point of Sale (POS) and Store Systems hardware support, leading projects, and optimizing store operations.Key Achievements:Technical Project Leadership: Spearheaded a team responsible for the development, testing, and implementation of a remote reimage process, ensuring a seamless transition of all U.S. stores to Windows 7. This project was instrumental in maintaining corporate compliance.Store System Administration: Proficiently managed store server administration, encompassing hardware and software maintenance, SQL query execution, and effective communication between stores and corporate development groups.Team Supervision: Successfully supervised contact center agents, consistently driving them to meet or exceed departmental customer service standards. Demonstrated leadership in fostering a culture of excellence.Performance Optimization: Leveraged reports to meticulously track and maintain the progress of daily installations. Conducted quality feedback sessions to provide coaching and development opportunities, resulting in improved team performance.A results-oriented professional, known for combining technical acumen with effective leadership to achieve project objectives and enhance customer service. Ready to bring a track record of success to a senior store support and technical project lead role.