Jeremy Sugrue Email & Phone Number

Westlake, Ohio, United States

Senior-level support for escalation of client issues and internal issues, as well as lead of the Project Team.Pre-sales engineering and client success engineering

Cleveland, Ohio, United States

• Implement systems and partnerships for the success of the companyo Microsoft Silver Partnershipo Dell Partnershipo Microsoft Cloud Solution Providero Datto Autotask PSA and Datto RMM • Senior level support for escalation of client issues and internal issues• Assist with accounting to collect on billing• Assist with HR, including onboarding, employee reviews, and termination when necessary• Worked closely with the CEO to improve the business overall and client interactions

North Olmsted, Ohio

Oakwood Village

• Primary administrator for core applications, including MestaMed, OnBase, Ascend and Microsoft Office. • Primary server administrator for the entire server network.• Manage a distributed network including a remote data center and 25 office locations.• Configure Dell Wyse Thin Clients for terminal server access to reduce need to purchase and maintain Windows Computers.• Design and test new servers to improve performance, reliability and security. • Troubleshoot and repair system and network issues • Monitored company-wide trouble ticket queues.• Implemented and maintained firewalls, series switches and security appliances.• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.• Communicated with vendors to resolve network outages and periods of reduced performance.• Documented all server and network problems and other unusual events in detail.

-Configure servers and Windows PCs according to the requests of the client, and provide suggestions for a stable network-Install and configure the required software, including SQL server 2005, IIS, Dell RAID management software, Active Directory, and permissions-Responsible for all aspects of network management and maintenance for servers and workstations-24/7 on call responsibility for 200 business customers-Monitor Customers networks to provide proactive maintenance-Monitor and troubleshoot customer backups

• Responsible for the design and installation of new Dell Server farm, With Application servers, active directory, file servers, print servers• Responsible for all aspects of network management and maintenance• Install and configure a RAID 5 array, a tape backup drive, and UPS backup systems• Configure and document company security policy• Manage the entire network for a two shift warehouse with a total of 30 workstation users, and 40 handheld pc users• 24/7 on call responsibility• Maintain security systems and cameras• Manage compliance with Disaster recovery policies, in all four offices across the Unites StatesSelected Contributions: Created and documented a disaster recovery policy that was implemented in all four offices across the United States. Document custom application for user use.  Implemented network equipment that allowed for a custom application to run with the highest possible efficiency