Jeremy Alexander Email & Phone Number

• Serve as project or program manager as a consultant for a state agency and a value-added reseller to work on digital transformation and Environment Management software for the VA. • Work within constraints of relevant PMO structure to deliver positive results on time and budget. This includes recording relevant meeting minutes, communication plans, project plans, and establishing guiding principles for Agile methodologies when needed. • Communicate with senior executives in technology and the business to align outcomes to fit within their often divergent agendas. • Oversee and delegate to Project Managers within a program to ensure the program goals are recognized and assimilated into each project, as well as ensure consistency and standardization across program.• Monitor and author documentation of project requirements, outcomes, and technical playbooks to ensure future resources have a basis from which to maintain the systems. - Tasked to lead a floundering project that had been paralyzed by poor technical decisions and paralysis through constant over-analysis. Within four weeks the project was on track and making actual strides to completing the beta test of upgrading and migrating database servers. This was achieved by ensuring technical and business resources were aligned in outcomes and by establishing a strong program management plan and strategy. - Earned additional work overseeing additional programs for Windows 2008 and Windows 2012 upgrades.

Denver, Colorado, Us

Rapidly promoted to Director of Delivery in

Denver, Colorado, Us

Claremont, Nh, Us

I was promoted to pioneer the transformation of the service account management team. As a strategic consultant and key point-of-contact for all managed services, my objective was to establish the framework to drive exponential growth. I was instrumental in contributing expert vision across accounts; sales opportunities, professional services engagements and managed services agreements. When a company with redundant capabilities was acquired in 2019, objectives were realigned to the new organizations goals and away from this initiative. ♦Devised long-term strategic roadmaps and gained buy in from all commercial partners that was previously unsuccessful.♦Conducted recurring checkpoint calls and quarterly business reviews on customer accounts comprised of client executives, internal account and project managers and solutions architect.♦Contributed management direction on critical outages. Allocated resources to provide prompt resolution and clear communications. ✶Led process improvement for technical service engineers to service account needs more effectively. Improved reporting formats through enhanced customer centric KPI and descriptive metrics. Collaborated with Service Advisor and Business Intelligence Teams. This resulted in easily consumable, graphic based, representations of data.

Claremont, Nh, Us

In my first leadership role with Red River Computer Company, I was tasked with driving expansive growth of commercial/enterprise PMO and develop PM teams. ♦Directed strategic technology programs across cloud/data center, mobility, network security and collaboration products and solutions.♦Served as coach, mentor, and escalation point for internal/external teams. Aligned project managers and account executives to improve communication and foster a collaborative team.♦Directed sales strategy focused on driving organizational growth and augmenting future engagements.♦Led development of project schedules. Monitored/reported budgetary standing, burn rates, and utilization for strategic accounts.♦Identified, evaluated, and mitigated risks to project timeline, budget, ensuring customer satisfaction.♦Analyzed project communications; prepared status reports and design documents. Led update calls, design sessions, and project meetings.♦Prepared presentations for internal/external stakeholders, utilized MS Project to devise project management plans, MS Excel for decision/risk/issue logs. ♦Reviewed, revised, approved SOWs/estimates for PS engagements.✶Selected to pilot customer success initiative. Served as key leader in establishing new organization and structure. Achieved 100% customer satisfaction based on subsequent survey results.✶Cultivated and led team of high performers committed to achieving organizational objectives. Frequently requested to drive key initiatives based on exceptional performance/history of accomplishments. Championed attainment of professional certifications for commercial PM team. Increased 10%. ✶Launched project leader initiative to foster culture of strong leaders. Developed training curriculum and identified top talent to mentor into elite leaders and serve as resource with deep technical skills and exceptional project management acumen. Relayed vision for IT management in business strategy. Resulted in three PM promotions.

Buffalo, New York, Us

When I moved back to NY from MO, I accepted an opportunity to lead strategic, high priority projects to enhance customer experience. I was offered a strategic leadership role at Red River that would expand my skills and decided to take a chance to grow my career. ♦Partnered with executives to define project/product requirements. Led estimation/high-level design sessions across infrastructure, development and system teams.♦Established governance deliverables; schedule, plans, RASCI, traceability matrix, reports, budgets/forecasts.♦Identified, selected and managed vendors.♦Aligned technology teams and vendors on status, issue/change management. Allocated and directed resources.♦Facilitated presentations for business and technical leaders using PowerPoint/Visio to demonstrate high level technical designs, schedules, risks/issues. ✶Drove critical program to install Teller Cash Recyclers (TCR) across 800 branches. This reduced arduous and inefficient manual processes and improved transaction speed.✶Led key project to enable instant availability for cashed checks which resulted in increased revenue and customer experiences.

St Louis, Missouri, Us

I played an integral role managing team of 10 on key projects for integrated third party and custom applications partnering with the business; investment accounting, settlement communication, internal dashboards and compliance. I relocated back to NY.♦Partnered with leadership on strategic technology roadmap. Prioritized key projects to ensure sustainable ROI/organizational goal alignment. ♦Devised project plans and conducted kickoff meetings.♦Defined scope, timelines, communication strategies, gathered and documented business/project requirements.♦Served as liaison between business owner and technical resources for systematic communication. ✶Launched Agile methodology organization-wide in condensed timeline. Devised strategy to eliminate inefficiency of system implementations, product improvements and resolution for internal customers. Cross-trained technical staff. Led committee for Agile software vendor selection to convert from waterfall; JIRA, TargetProcess, RallyDev and CollabNet. Implemented Kanban.✶Devised plan to introduce dedicated QA team. Selected software for pilot, presented recommendations to management. ✶Instrumental in reorganizing disparate project teams into cross-functional team model. ✶Appointed to lead key projects for 2016; Charles River upgrade, automation of repurchase (Repo) security transactions and implementation of reconciliation system for custodian accounts and custom SWIFT protocol communication portal.

Purchase, Ny, Us

In this contract, I led software development projects for digital wallet product including the replatform effort for the digital wallet.♦Assessed and mitigated risks, united Agile Software Development teams, business and financial objectives.♦Gathered requirements, partnered with cross-functional teams, managed and allocated resources to deliver milestones within set timelines.♦Developed strategic plans, timeline, scope, communication, test strategies. Led technical discussions with development teams on design processes.✶Led $2.3M project to implement rule-based decisioning engine to mitigate risk for online/mobile transactions.✶Championed initiative to improve device authentication methods and security enhancements for online/mobile transactions.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Ba, Accounting & Business Administration