Jeremy Thompkins Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Responsible for leading in the development and maintenance of JCCEO’s LMS platform, curriculum, and course content creation, as well as conducting technical training with staff. They will responsible for leveraging data discovered in service desk tickets as well as feedback from staff for creating training relevant to the improvement of agency productivity. This role will also work with other support specialists to resolve Tier I Help Desk tickets. Serve as a Project Manager for creation and distribution of all video training curriculum, including assigning staff roles during creation, managing schedules, assisting with scriptwriting, and overseeing content library.- Act as primary Subject Matter Expert (SME) for agency Learning Management System (LMS).- Use IT tickets and customer feedback as a resource for curriculum creation.- Create course materials for staff training and teacher/student engagement in Head Start/Pre-K when applicable.- Acted primary expert for the agency mobile device management platform where I created policies, groups, and profiles and distributed the software to agency mobile devices.- Present course materials to agency staff in person and via remote session.- Worked directly with the CIO with various record-keeping duties and various projects as assigned.Was primary agent in the desktop upgrade project and operated all office machines and assure their maintenance and that they are in working condition.- Attend workshops, training sessions, classes, and/or other educational sessions to attain additional job skills and knowledge and improve daily performance.- Took ownership of a lead role in designing, testing, and implementing distance learning Head Start program COVID response plan that was a four-month project that was around $400,000

I provide administrative and production support to the key influencers and decision-makers at what is Alabama’s largest non-denominational megachurch and the second largest megachurch in the United States by coordinating the creation and distribution of digital and printed leadership guides, training manuals, handbooks, and other training resources for usage by all campuses.• Serve as a Project Manager for creation and distribution of all video training curriculum, including assigning staff roles during creation, managing schedules, assisting with script-writing, and overseeing content library.• Manage the global department volunteer pipeline.• Oversee the recruiting, interviewing, and training of hundreds of volunteers serving in a variety of different groups and programs.• Developed and maintain a Leadership Development System for the Grants Mill Production team of volunteers; identified potential new leaders, coordinate leadership events, and engage in regular group communication and team-building exercises with leaders.• Assist with management of Production department social media accounts, including Twitter/Instagram feeds and Facebook page.• Operate song lyrics/graphics/confidence monitor positions at campuses as needed during services, conferences, or special events.• Recipient of the 2017 “Love People All Staff” Award.

Hoover, Alabama, United States

I solved simple-to-complex tech-related issues for internal end-users at the bank. I responded to and managed numerous calls per day from employees seeking technical support with hardware, software, and networks.• Easily interacted and communicated with each end-user in need of tech services; troubleshot and determined best course of action, often with limited information.• Identified, investigated, researched, and resolved user questions and tech problems.• Maintained information on tech support via ticket tracking software.

Hoover, Alabama, United States

I was promoted to provide exceptional service to new and established customers with home equity lines of credit and the revolving credit accounts.• Served as a Subject Matter Expert for all branches on all revolving credit products and processes. Resolved, answered, and/or responded to internal/external customer and associate inquires, requests, and issues.

Hoover, Alabama, United States

I evaluated business customers’ current use of the bank’s services and products, combined with their business needs, and presented, explained, and recommended options and products that could help them achieve their goals.• Served as the Team Mentor – coaching, training, and providing support to other Relationships Banking Associations.

Auburn, Alabama, United States

I assisted customers by showing them where specific IT-related and other items or departments were located in the store, answering their questions about products, pricing, hours, or specials, processing their selections at checkout, and any/all other ways that would ensure an optimum shopping experience at this popular retail chain.• Ensured product signage was in place and readable, restocked and maintained organized displays of inventory, and steadfastly maintained the overall appearance of the assigned department and overall store.• Consistently demonstrate an ability to make independent decisions and handle a great deal of autonomy while working as an integral member of a company’s team.• Recipient of “Employee of the Month” Award.