Journeyfront is a candidate evaluation software built to maximize the accuracy of high volume hiring. Our hiring solution helps companies improve new hire performance and retention.Our solution helps companies answer the following kinds of questions:➤ How do we know before we hire a candidate whether he/she will perform in a position and stay?➤ What traits should we be looking for in candidates for a certain role? How do we effectively screen for those traits, consistently across interviewers?➤ How can we use structure and advanced hiring tools to remove bias from the hiring process and increase fairness?➤How can we leverage advances in hiring analytics, machine learning, and AI to improve hiring success rates?Journeyfront helps companies answer these important questions and many more. Message me if you'd like to chat or visit www.journeyfront.com.

Highly Experienced QMS & SMS Professional / Proven Operations Manager and Effective Leader.I am proven Operations Manager and effective leader versed in contract negotiation and process improvement who excels at building teams and enforcing a high level of quality in products and services. With over 24 years combined aviation industry, quality system, and safety management system experience, I have acquired and honed many relevant skills and qualifications. As a wearer of many hats, I have been in the unique position to also become an expert within the Information Systems/Information Technology field.I am currently operating my own consulting company in my fields of expertise, primarily IOSA/ISAGO, SMS, and quality systems analysis. I am open to the possibility of returning to a full-time position. Please contact me if interested in hiring me for consulting or otherwise.

Five by Five Solutions Ltd, also known as 5x5 Solutions, is a professional auditing, consulting, and training solutions to the international aviation community. We specialize in IATA Operational Safety Audit (IOSA) and IATA Safety Audit for Ground Operations (ISAGO) related services. Our objective is prepare Operators and Ground Service Providers for the registration process as well as providing education and tools to ensure continuous conformity between registration renewals.

Responsible for the management and oversight of Audit Operations and associated activities, including but not limited to:• Representing GHS at IOSA related meetings and seminars including • Managing overall conformance with the requirements of the GHS Documentation System• Oversight of manuals and documentation conformance with Company and IOSA (IATA) requirements• Managing overall AO performance: - Ensuring adequate resources were available for all AO staff as well to meet contractual requirements - Ensuring adequate numbers of appropriately qualified staff and contract Auditors were selected and appointed to meet the requirements of contracts/agreements - Ensuring the administration of activities in accordance with applicable internal and external policies and procedures as well as contractual and statutory requirements - Ensuring staff training requirements were met, retention of training records and oversight of recurrent training requirements - Establishing and monitoring company Key Performance Indicators with regards to Auditor performance, quality, and financial performance including review of performance reports - Ensuring implementation of corrective and preventive actions resulting from Internal Audit Reports - Communicating with IOSA Auditors and ensuring availability of current and relevant information - Oversight of Master Auditor List (MAL), currency requirements, training, AQR submission and other necessary activities in order to maintain the GHS Approved IOSA Auditor List - Audit sales and business development - Audit Scheduling and Audit Team assignments - Managing Customer relations, including Client Feedback surveys, follow-up, and analysis• Participation in IOSA/ISAGO audits as Lead Auditor.

Held multiple positions, each building upon the previous, within Argus International - Partners and Resources for Operational Safety (ARGUS PROS), a specialized aviation services company, IATA Audit Organization, and IATA Endorsed Training Organization. “PROS” was formerly a business unit within United Airlines that was purchased in whole by Argus in 2007. Promoted to Director of Systems Operations & Sales to take on the challenge of developing a new department to centrally manage both Business Aviation (charter operators) and Air Carrier (Part 121) audit scheduling and business processes while also expanding company’s global share of marketplace.• Managed coordination between other Audit Program Directors to ensure efficient utilization and combined auditor cadre.• Managed IATA Audit Organization (AO) & Endorsed Training Organization (ETO) accreditations.• Responsible for development and maintenance of company Operations Manual and all related documents.• Responsible for the development and implementation of electronic management system which is used to centrally manage both AO & ETO business processes: - Electronic documentation and records management - Auditor qualifications, training, and currency - ETO training schedule and registration - Audit schedules; both Business Aviation and Air Carrier divisions - Auditor availability and scheduling - Customer Relationship Management - Contracts - IATA membership and IOSA registration tracking, etc…• Managed Customer Relations, including Customer Feedback surveys, follow-up, and analysis• While in the positions of Director and Business Manager, successfully negotiated over 200 contracts totaling more than $10,000,000 in revenue.• Successfully participated in over 85 IOSA and ISAGO audits, in most cases as Lead Auditor.• Participated in multiple IATA Task Forces and attend monthly conference calls and semi-annual IOC/AO/ETO meetings.

• Preparing and delivering formal proposals for operational safety audits and other consulting/training services.• Managing the planning, negotiation, and administration of service contracts with airline senior management teams.• Managing initial contract preparation and continuous oversight of 40+ contract employees.• Directing the planning and administration of PROS business processes, including purchasing, manpower planning, contracts, invoices, sales and service tickets, automation, and capital/expense budgeting.• Responsible for coordination, preparation, implementation, and tracking of organization budget. • Identify opportunities for revenue generation and cost control by addressing inefficiency or process improvements.• Provide functional business process direction to Sr. Staff Auditors and supervise administrative support staff.• Remained in Business Manager position following accusation of business unit as a company by Argus International, Inc.

Promoted to Business Manager position in order to take on additional responsibilities and challenges:• Preparing and delivering formal proposals for operational safety audits and other consulting/training services.• Managing the planning, negotiation, and administration of service contracts with airline senior management teams.• Managing initial contract preparation and continuous oversight of 40+ contract employees.• Directing the planning and administration of PROS business processes, including purchasing, manpower planning, contracts, invoices, sales and service tickets, automation, and capital/expense budgeting.• Responsible for coordination, preparation, implementation, and tracking of organization budget. • Identify opportunities for revenue generation and cost control by addressing inefficiency or process improvements.• Provide functional business process direction to Sr. Staff Auditors and supervise administrative support staff.• Remained in Business Manager position following accusation of business unit as a company by Argus International, Inc.As Senior Staff Auditor:• Performed and lead numerous IOSA audits, ISAGO audits, Codeshare audits, and Gap Analyses.• Managed tracking and follow-up processes to ensure successful completion and closure of audits and Corrective Action Records (CARs).

Held multiple positions within American Airlines’ Quality Assurance (QA) organization in support of regulatory required Continuing Analysis and Surveillance System (CASS).CASS Coordinator / Assistant Manager (2001-2003)Highly dynamic position with multiple CASS and Safety Risk Management (SRM) program related responsibilities, including but not limited to: • Root Cause and Risk Analysis, QA Operations Manual management, process improvement, organizational budget review, manpower planning, scheduling, purchasing, automation.• Developed Internal Auditor (classroom & OJT) and Root Cause Analysis (RCA) training programs.• Development and maintenance of organizational intranet website.• Database Administrator and project manager for Audit Tracking and Data Analysis applicationSenior QS Analyst - Lead Auditor (1998-2001)Ultimately responsible and accountable for all functions of Quality Surveillance System Audits:• Supervised teams of auditors/analysts responsible for comprehensive oversight of maintenance programs in the form of surveillance audits and evaluations.• Successfully lead System Audit activities, i.e., planning, scheduling, coordinating, auditing, creating audit reports, giving audit de-briefs, tracking responses, and providing executive summaries to upper management.

Held multiple positions within Boeing (formerly McDonnell Douglas) in support of aircraft manufacturing, maintenance, and modification.Production Supervisor/Team Leader• Performed general supervisory responsibilities over a team of twenty plus unionized mechanics. • Facilitated the completion of team goals by providing leadership, motivation, direction, and training, while performing team problem solving and constraint removal. • Interacted/interfaced directly with senior management, functional support groups, and in-process inspection to insure quality and the identification and elimination of repeat discrepancies. Field Service Quality Assurance Inspector• Performed all quality assurance inspector duties, i.e., witnessing/verifying required inspection processes, documenting discrepancies, completing aircraft maintenance records, performing post-flight inspections, and performing pre-flight inspection and aircraft release. • Interfaced directly with the DoD Quality Assurance; Aircraft Program Management Office (APMO), and Liaison Engineering. • Determined non-conformance Root Cause and implemented corrective action to prevent recurrence. Recommended measures to improve production methods based on observation, experience, and trend analysis.Modification, Maintenance, Overhaul and Repair Mechanic• Performed all levels of Organizational, Intermediate, and Depot (O, I&D) maintenance. • Retrofitted and modified aircraft to incorporate Engineering Change Proposals (ECP’s), Negotiated Changes (NC’s), and Time Compliance Technical Orders (TCTO’s).• Performed preflight and post-flight inspections, and On Aircraft Test Procedures (OATP’s). • Performed modifications and repairs to wings, engines, fuel cells, fuselage, flight controls, landing gear, electrical systems, oxygen systems, and hydraulic systems.