Jeremy Ventic Email & Phone Number

Pampanga, Central Luzon, Philippines

- Provides L2/L3 Technical Support Service to Partner's Clients or Customers.- Experienced in handling ConnectWise RMM (Asio) and ConnectWise PSA (Manage).- Knowledgeable in handling Microsoft 365 Admin Center, Azure Active Directory (MS Entra Admin Center), SharePoint, Teams, Compliance & Security.- Experienced in Windows Server such as Active Directory, File Server/File Permission, DNS, DHCP & Group Policy Manager, Windows Server Backup.- Basic knowledge on setting up pfSense firewall device such as netgate. - Setup VPN users via OpenVPN client and SonicWall NetExtender.- Email setup and troubleshoot (o365, pop/imap)- Troubleshoot computer issues such as hardware and software.- Printer setup and re-configuration.- Mapping and troubleshooting access of Network Drives, OneDrives and SharePoint site.- Configures DNS records (MX, SPF, CNAME, DMARC & DKIM).- Administer Webroot Management Console and endpoint. - Troubleshoot basic Network Issue (TCP/IP).- Basic knowledge in Cybersecurity. - Experienced in Mailbox Migration using BitTitan MigrationWiz

Philippines

• Provides Tier 1 and Tier 2 IT support for Corporate Employees globally.• Handling Incidents or Service Requests of an Employee using ITSM ticketing tool, provides high quality of service, and satisfying solutions via Email, Phone Call, Chat, and Remote-Control Support.• Act as an Incident Manager by documenting and categorizing incidents prior to its severity, escalate incident to Subject Matter Expert or Support Teams, monitor and sending notifications (initial/update/resolved) to the affected staff.• Knowledge in Server Administration such as Windows Server 2016/2019.• Knowledge in Active Directory, DFS, DNS/DHCP, Microsoft Identity Manager, Exchange Admin Center (On-Premise) and Microsoft 365 Admin Center.• Knowledge in PowerShell and Exchange Management Shell scripting.• Process User Account Creation and Termination Workflows.• Setup and Terminate Phone User Accounts via Akkadian Lab or Cisco Unified CM Administration.• Troubleshoot and repair Desktop/Laptop Computers, OS reimaging or patching, disk formatting, data transfer/backup, additional/replacement of Laptop/Desktop hardware components.• Troubleshoot, installation and uninstallation of Software, Printer wired/wireless network setup, File Sharing/Folder and Permission setup and configuration, Shared Folder/Network Drive mapping and Computer Network [LAN/Wi-Fi/VPN (Cisco AnyConnect/Global Protect)] .• Troubleshoot and setup email account (O365 Outlook client /OWA) and Mobile Device Management via AirWatch Workspace One and Intelligent Hub (iOS and Android devices).• Enroll and Delete Token ID for Two-Factor Authentication (Symantec VIP/PingID).• Aid with Audio/Video setup for Live Meeting or Web Conference using MS Teams or Cisco WebEx.• Create, update, and share Knowledge Base Documents via team Content Server/SharePoint.• Provide coaching assistance to Service Desk Level 1 or New Hire Service Desks when necessary.

IT First Level Support for OpenText Global Employees.

Robinson'S Cybergate Tower 2

• Worked as a Remote Desktop Support Specialist and provides excellent service to satisfy Client's Customers computer problems.• Troubleshooting and Optimization of Computers, Software Troubleshooting, Uninstallation/Installation and Removes malware infections.• Installed system updates to address vulnerabilities and reduce security issues of Customer's Computer.• Escalate to Secondary/Third Level Support for unresolvable computer related issues.• Upselling Client's Additional Services to maintain and improve Customer's Computers.