Jeremy Ventic Email & Phone Number

Pampanga, Central Luzon, Philippines

- Provides L2/L3 Technical Support Service to Partner's Clients or Customers.- Experienced in handling ConnectWise RMM (Asio) and ConnectWise PSA (Manage).- Knowledgeable in handling Microsoft 365 Admin Center, Azure Active Directory (MS Entra Admin Center), SharePoint, Teams, Compliance & Security.- Experienced in Windows Server such as Active Directory.

Philippines

• Provides Tier 1 and Tier 2 IT support for Corporate Employees globally.
• Handling Incidents or Service Requests of an Employee using ITSM ticketing tool, provides high quality of service, and satisfying solutions via Email, Phone Call, Chat, and Remote-Control Support.
• Act as an Incident Manager by documenting and categorizing incidents prior to its severity, escalate incident to Subject Matter Expert or Support Teams, monitor and sending notifications (initial/update/resolved) to.
• Knowledge in Server Administration such as Windows Server 2016/2019.
• Knowledge in Active Directory, DFS, DNS/DHCP, Microsoft Identity Manager, Exchange Admin Center (On-Premise) and Microsoft 365 Admin Center.
• Knowledge in PowerShell and Exchange Management Shell scripting.

IT First Level Support for OpenText Global Employees.

Robinson's Cybergate Tower 2

• Worked as a Remote Desktop Support Specialist and provides excellent service to satisfy Client's Customers computer problems.
• Troubleshooting and Optimization of Computers, Software Troubleshooting, Uninstallation/Installation and Removes malware infections.
• Installed system updates to address vulnerabilities and reduce security issues of Customer's Computer.
• Escalate to Secondary/Third Level Support for unresolvable computer related issues.
• Upselling Client's Additional Services to maintain and improve Customer's Computers.