Creating video coverage for various indie games on my Youtube channel.

Created video coverage on indie games such as playthrough, no commentary gameplay and first look.

GIS (Global Infrastructure Service) department currently (formerly Data Center Services)• Act as single point of contact to provide professional Cloud data center operations support for the back-end infrastructure of Trend Micro's cloud security business; support will be primarily provided via phone and e-mail.• Analyze, validate, and filter alerts from monitoring systems and convert them to trouble tickets or service requests as necessary.• First point of contact during incidents or requests that arise from monitoring 50+ services through tools such as Monitis and Zenoss.• Become part of the 24x7 DCS Cloud Service Operations Center (COC) service desk team, reporting on a particular shift.• Escalate unresolved, complex technical issues with the relevant troubleshooting results to DCS COC senior engineering teams, in a timely fashion.• Help to ensure that the 24x7 DCS Cloud Service Operations team is able to manage and consistently achieve the Service Level Objective (SLO) targets of DCS Operations via effective and efficient service monitoring and incident handling.• Participate on service/server deployment activities as part of a technical project delivery.• Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues and service requests with adherence to standard operations procedures (SOPs), as well as injecting own methodologies in resolving incidents.• Execute remote server and basic network device tasks on data centers located in both US and Germany. Troubleshoot DELL servers and multi-vendor network devices on-site.• Work with Information Security team to address and suggest actions regarding machine vulnerabilities.• Troubleshoot different kinds of platforms related to the cloud (Windows Servers, Linux (CentOs), VMWare vSphere/vCenter, AWS Web Services)

Training program including the topics below:• Information Security (SANS Security)• Linux (Core commands and Debian distro)• Networking (Basic Routing and Switching)• Software Development (Python)• Virtualization (vSphere, ESXi)• Windows Server Administration (Windows Server 2008, 2012 and 2016)