• Respond to phone calls, emails, slack chats and tickets from clients seeking assistance.• Collaborate with the team to enhance the project management and handling.• Assist the Clients with technical solutions related to Ring Central, Slack and printers. • Create and manage escalation tickets that has been assigned to the team.• Assist in creation access to new onboarding users and send the required information in timely manner.• Manage, create and maintain the documentation including guides and Knowledge base.• Monitor the performance of network printer and add users to designated printers.• Collect data and information to create a report that the management needed.• Manage and update confidential access to all company sites and tools using digicloak.• Always in alert and reachable even after office hours for possible emergency assistance.

• Resolve Tier 1 support escalated tickets • Provide end user support and customer service for clients within Victoria OC on company supported computer applications and platforms. • Provide technical support for Server, Workstations and Service Desk • Assist users with application and operating system problems and resolve their computing requirements in a timely manner.• Repair and conclude for equipment replacement as needed and inform onsite local Technicians.• Set up new workstations and laptops for onboardings (deploying equipment, checking over account setups).• Ability to work in Active Directory• Assist international roaming request.

• Provide technical problem resolution to end – users (customers) by performing a question diagnosis while guiding users through step – by – step solutions.• Support will be provided by clearly communicating technical solutions in a user friendly, professional manner.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.• Document programming problems and resolutions for future reference.• Diagnose and resolve technical software issues.• Offer alternative solutions that might lead to a possible sale.