Jeri Horn Email and Phone Number

Maintaining bids and agreements with current and potential schools. Log and maintain customer data and contract information. Handle day to day customer order inquiries, manage and update bid pricing and customer agreements to ensure customer satisfaction. Would also help track orders for out of stocks, help find subs when needed, and keep in contact with the customer at all times to ensure they are kept updated on all orders they are expecting to receive. Work daily in AS400, Microsoft Office,… Show more Maintaining bids and agreements with current and potential schools. Log and maintain customer data and contract information. Handle day to day customer order inquiries, manage and update bid pricing and customer agreements to ensure customer satisfaction. Would also help track orders for out of stocks, help find subs when needed, and keep in contact with the customer at all times to ensure they are kept updated on all orders they are expecting to receive. Work daily in AS400, Microsoft Office, and Salesforce. Show less

Handled the needs of contract customers by updating their ordering systems with contracted items, running prop reports for expiration dates on products, entering new item request based off their needs for new contracted items. Also tracking to insure inventory was depleted and accounts were responsible for that inventory. Checking orders for our accounts daily for out of stocks, so items can get subbed and the customers receive product on their requested delivery days.

Route sales to the Product Support Advisor and help with any inquiries that need a quick resolution. I give item/supplier updates to the sales team, process drop ships, create and confirm intercompany PO’s. I approve NIRs, samples and special-order request in 360 Sales Force. I assist in releasing and confirming PO’s for Demand Status.

Create and confirm PO’s in SAP, answer phone calls, emails, and faxes for the company and direct them to who they belonged to, file paperwork, and keep everything organized in the lobby and file rooms. Greeted and helped customers when they came to the facility.