- Lead multiple projects in multiple phases of implementation simultaneously.- Meet directly with clients' business users to define project objectives.- Prepare and deliver presentations that explain products to clients.- Analyze clients' processes and develop solutions or alternative methods of proceeding.- Maintain project plans to plan and coordinate project activities.- Advise client on database configuration options based on best practices.- Collaborate with client team participants and internal resources to ensure project success.- Observe system functionality to verify correct operations and detect errors.- Diagnose, report and monitor system errors.- Confer with internal departments to establish requirements for new features.- Lead the business requirements gathering process for client customizations.- Identify upsell opportunities.- Answer client inquiries regarding software operation to resolve problems.- Meet regularly with development resources to receive periodic task updates on customizations and clarify questions.- Support customization testing, including preparation of test scenarios. Oversee client user acceptance testing.- Ensure all project deliverables are complete.

- Working with a US Government/Military client who pays invoices in excess of $7 billion annually with more than 6.8 million transactions processed, I assessed and documented their prior accounts payable processes and designed new AP processes with a goal of obtaining new AP technology. - For two consecutive internal audit cycles, assessed and tested internal controls of a global technology client to ensure compliance with Section 404 of the Sarbanes-Oxley Act of 2002.

As Director/Sr. Project Manager (April 1999 - May 2001): - Designed a web application that allowed field offices to view reported sales activity, enter corrections, and view updated commission pay.- Managed staff of programmers to develop, test, and implement the web application to 50 field offices supporting more than 1300 sales colleagues.- Documented the functional and non-functional requirements used for the design of reports and development of payment formulas.- Conducted ongoing development and testing activities to meet changing requirements.- Trained 100 users on use of the web application and running the Crystal reports. Provided ongoing training and support.As Project Manager (August 1998 - April 1999):- Worked with McKinsey Consultants to implement new pricing structure to over 600,000 PageNet customers that increased recurring revenue by $7,000,000 annually- Defined the business and functional requirements for the re-pricing effort.- Managed the flow of work to execute each phase of the re­pricing – including testing, customer identification, customer notification, preparation of the data used to update billing records, the actual update of billing records and results reporting to senior management.- Managed IT Professionals to ensure the integrity of our customer databases throughout the re­pricing effort.As Implementation Manager (July 1996 - August 1998):- Established the Customer Care Group at PageNet's National Distribution Center (NDC). The members of this group acted as advocates for our large national accounts and affiliates and they managed issues that arose daily for these clients.- Managed the implementation process for PageNet's NDC.- Launched over 90 new national accounts, affiliates, retailers, and resellers, as well as the opening of PageNet's online store, 1.5-way paging and 2-way paging products.

As Contracts Manager (March 1991 - January 1996): - Resolved more than 2,500 contracts valued at more than $7.3 million ahead of target completion date.- Directed contracting activities for multi-billion dollar asset management and disposition contract with the Resolution Trust Corporation (RTC).- Managed key components of Company's relationship with our client, RTC.- Managed staff of contracting department.- Developed all Company contractual agreements and contracting processes.- Surpassed all standards for compliance audits performed by RTC and the Office of Contractor Oversight and Surveillance (OCOS).As Cash Manager & Other Roles (1984­-1991):- Managed and invested $20-100 million daily in conservative investments spread over approx. 20 accounts for the benefit of various Company partnerships.- Orchestrated cash management services for approx. 130 bank accounts, enabling construction loan funding, rent receipts, and check clearings to flow smoothly for Company's construction and management projects. - Managed cash accounting and reporting for 23 commercial properties totaling 5 million square feet.