Jeri Olson Email and Phone Number

Small Business Credit & Fulfillment

Most recently led Escalation team for both Dealer and Direct Auto Lending. Led Operational support team for both Sales and Fulfillment in Direct Auto Lending. Led Fulfillment teams for Direct Auto Lending.

Led associates with multi tasks and goals, Loan Officer, Loan Processor, Operations ConsultantPromoted and developed associates to further their career Develop associate scorecards, working closely with Human Resources to ensure consistency and accountability for performance expectationsManage vendor relationships ensuring business expectations are metPro-actively Identify or recommend technology enhancements to help reduce risk or improve efficiencies, approve technology changesRecommend and develop requirements for line of business reports including overall business results and associate performanceWork closely with Underwriting, Compliance, Risk, Legal, Financial Centers and other partners within the bankMaintain associate satisfaction through associate engagement and consistent performance expectations

Recruited and hired initial Sales team for new product (auto loans) with Bank of AmericaDeveloped initial process and procedures for Sales team readinessTrained new employees and effectively managed team through multiple changesWorked closely with Underwriting and Funding to ensure service levels were maintained