Eric Josephson Email & Phone Number

Redmond, WA

• Overall project management for major Microsoft Office products and features.
• Product specification development and development of release cycle testing design.
• Manage teams of Engineers delivering solutions and products
• Manage development and deployment of specialty technology environments, including testing, validation.
• Product performance metric delivery and testing.
• Ensure quality metrics for entrance and exit criteria are developed, met and reported.

Ipswich, MA

VP and board of directors of social club. Mission to grow membership and community involvement through modernization and education. Created web presence, modernized membership process, instrumental in growth of membership by 600%. Am current chief instructor to this day.

Oversee all aspects of technology for Rocks Development, a privatly held company in Manchester Mass.

• Responsible for all internal network operations for a 2500+ host IP network.
• Development of high availability monitoring and response solutions.
• Budget and Process development for all aspects of Information Technologies.
• Architect of multiple MS AD forests.
• Architect of IPSec VPN solutions
• Developed internal Helpdesk system and teams.

• A Dot-Com startup that, like most, did not live through the Dot-Com bubble of 2000/2001.
• Responsible for all aspects on line service delivery, including Servers, General infrastructure, security, delivery architecture.
• Specified, configured and deployed all servers for the http://www.x-community.com service.
• Configured and deployed Solaris/Sun systems in a WebLogic Cluster.
• Established working relationship with Weblogic/BEA Systems
• Implemented NT Cluster with MS SQL

• Dec 1996 to July 1999 Product Support Manager, BackLine Technical Support, FTP Software Inc/NetManage., N. Andover Massachusetts.
• Manage a team of technical support engineers who provide premium support offerings to fortune 2000 companies.
• Coach direct reports in their career and day-to-day development.
• Field communications from customers requesting manager level contact.
• Contribute to the product development cycles of new products.
• Lead multi-departmental teams involved in large and small projects. Including corporate Knowledge Base.

• Implemented and maintained a nationally recognized Cellular and Security service facility.
• Oversaw day-to-day operation and was directly responsible for up to twelve employees.
• Developed and implemented bar code inventory control system that managed over $1 million in liquid assets.
• Provided long and short-term business plans to ensure success of department.

• Took over failing, on probation, service department and brought it up to award winning status in six months, winning customer satisfaction awards every month from then on.
• Worked closely with other departments to provide a team atmosphere and increase productivity and profitability.
• Implemented training programs that resulted in nationally qualified services technicians.

Started as an employee while in college. With a partner I purchased the company from the owners. We ran the company for a couple more years. I sold my share to my partner in 1991. We were the North East repair depot for most brands of cellular telephones at the time I left the company.