Jeric Ku Email & Phone Number

Singapore

My role involves investigation of Remittance discrepancies, identifying root causes and implementing corrective actions to ensure timely resolution and adherence to regulatory requirements. This includes: - Usage of software tools for data analysis and reporting - Collaboration with internal teams and external stakeholders to gather and analyze data for comprehensive case resolution- Developing and maintaining of detailed investigative reports and documentation - Implementation of processing improvements to reduce investigation cycle time

Singapore

My role involves managing of Third Party service providers to maintain Banking operations in the scope of office services and equipment, statement/letter/cheque book printing and self service machine network. This includes issue management and data analysis to identify, correct and prevent gaps to improve internal/external stakeholders experience and service quality. I am also responsible in the assessment and review of risk controls of the service providers to mitigate risk identified.Relationship Management- Building relationships with service providers/vendors and Business Owners to achieve deliverablesRisk Management- Third Party Risk Management- Operational Risk ManagementProcurement- Contract negotiation & formulation- Drafting of Purchase Order (memo)- On-boarding of new service providers/vendors- Verification and validation of invoicesManagement Reporting- Service performance of service providers/vendors - Operational risk due diligence performed on service providers/vendors Service & Quality- Data analysis of service performance and issues - Monitoring of key deliverables and SLA- Supporting Business Units on their new initiatives to improve customer experience- Organise & lead meetings with the management of service providers and internal stakeholders