It Services Manager
Current1. Responsible for IT service system support, managing the global IT service desk team, making relevant operation and maintenance manuals and improving service quality.This includes staff training, asset management, etc;2. Supplier and contract management.3. Second-line operation and maintenance support includes server and other equipment hardware as well as related company system maintenance, such as AD,Office365, Azure, Amazon, VMware, SAP, ITSM(JIRA, Confluence), etc4. Lead or participate in global IT projects to support global operational efficiency, such as SD-WAN, Office Migration, Win10 Update, etc