Eric Akin Email & Phone Number

Remote Office, CA

Remote Office, CA

Developed documentation for cloud connectivity solutions. Contributed to a wide range of deliverables including administrator guides, context-sensitive user help, knowledge base articles, and marketing papers. Implemented authoring platform with MkDocs to integrate with the GitLab engineering environment. Completely redesigned the API documentation using a.

Remote Office, CA

Developed complex, technical documentation for the SteelHead and SteelConnect product teams. Wrote a guide to provide advanced configuration and conceptual information about the deployment of SteelConnect SD-WAN topologies. Wrote chapters describing Amazon Web Services (AWS) and Microsoft Azure integration with SteelConnect. Updated suite of SteelHead WAN.

California

Technical writing and management consulting. Projects include cloud administration documentation (AWS and Azure), hardware illustrations, open-source licensing, and annual focal reviews.

San Francisco Bay Area

Managed writers and a graphic artist for the SteelHead, SteelFusion, and SteelConnect product teams. Responsible for documentation strategy, people development, publishing tools, and project management. Managed documentation translation as well as print and web publication. Balanced management responsibilities with technical writing and developed.

Served as a principal writer in the support organization. Created a variety of technical documentation, collateral, and training materials. Developed and maintained the knowledge base, writing and editing hundreds of articles to record and answer solutions to frequent customer questions. Documented the support policies and procedures. Created a.

Developed online help for the Internet Solutions team, including developer documentation for GIS web services, user help for the ArcWeb Toolbar and web tools, object models and API descriptions, a localization kit, and a detailed description of the network architecture. Contributed to styles, user interface design, quality assurance, marketing materials.

Established the Scale Eight documentation department, providing technical and marketing writing, editorial direction, and graphic support for a small data storage company that deployed a global storage service and a Network Attached Storage (NAS) solution. Worked effectively with engineering, operations, product management, and marketing to produce a wide.

Established the documentation department for @Home Network (which became Excite@Home), a high-speed Internet access and content provider. Defined styles, standards, and terminology. Developed the department to include 17 writers and an editor and managed their development and work. Worked with other departments to define, manage, and deliver quality.

Developed and managed FTP Software's West Coast documentation department and created a suite of server documentation. My team designed and wrote documentation for users and administrators of networking software. Worked with engineers and quality assurance testers to develop and describe a server product and networking applications. Responsible for.

Worked closely with software engineers, development system testers, artists, editors, and a production team. Designed manual suites, wrote sample programs, tutorials, and reference material, and created art sketches. Major projects:- wrote a guide to help developers port applications to A/UX, Apple’s UNIX operating system- developed two programming.