Eric Defeo Email & Phone Number

Wilmington, DE, US

King Of Prussia, PA, US

• Oversees the management and development of key client relationships assists with identifying additional business opportunities, contracts, and ensuring client satisfaction.
• Works closely with various cross functional departments to align client needs with organizational objectives and strategies.
• Manages major accounts and projects for Medical Management Software development organization.
• Leads development of operational reports, QBR (Quarterly Business Reviews) Operational SLA reviews, weekly operational reviews and day to day operational duties as needed
• Managed key proof of concept projects for the organization, implementation initiatives and technical projects (Disaster Recovery, data migrations, platform releases and upgrades
• Brought account from a high-risk status to a on target health by building strong relationships, meeting commitments and offering transparency that had been lacking previously

King Of Prussia, PA, US

Newark, Delaware, US

• Directed execution of the corporate portfolio for the Christiana Healthcare Health System which included management of multiple programs, more than 47 portfolio projects and more than 60 operational projects.
• Developed the Project Management methodology to establish best practices in the execution of the projects supporting the organizations strategic vision and annual operating goals; this included implementing phase gates.
• Redesigned the PMO intranet site assuring clear communication of PMO practices and standards
• Implemented PMO Governance model to guide PMO development and to assure all new processes were understood and approved prior to formally adopting them organizationally
• Developed a new PMO organizational structure while creating a career path and redefining job descriptions including a high level completed market analysis with HR to modernize the organizations ability to attract top.
• Implemented new project reporting, resource management, risk management and PMO Standard Operating Procedure.

Philadelphia, Pennsylvania, US

• Director, Plan Operations (Keystone First, COO)
• Effectively managed Medicaid plan operations including coordination with provider network operations, provider network management, compliance and regulatory teams, member engagement, marketing and public affairs.
• Managed all implementation projects and continuous improvement efforts working with AmeriHealth Caritas, PA state Medicaid department and Market President to achieve plan savings meeting annual budget forecast

Philadelphia, PA, US

• Lead complex strategic programs and projects o worked with multiple HIE organizations throughout the country to implement data exchanges focused on ADT and CCDAo Led effort to redevelop web presence for enterprise.

Philadelphia, PA, US

• Development of Medicaid plan strategic vision and support execution of the enterprise strategic goals as required in the annual operating plan.
• Lead programs and projects impacting the business units within the region such as encounters, EDI transactions; regulatory requirements; Medicaid contract implementations; and other external facing applications.
• Led Medicaid contract implementations for Select Health of South Carolina and AmeriHealth Caritas Louisiana (ACLA); both projects were matrix and involved resources from the local plan, corporate IS, legal, compliance.
• Served as interim Chief Operating Officer (COO) for AmeriHealth Caritas Louisiana (ACLA) in 2015
• Additional leadership responsibilities included working with the Regional President and Market Presidents on special projects as needed; regional conferences, SWAT management.
• Indirect reports (dotted line) include plan level operations directors to assure consistency in reporting and supporting the plan’s ability to identify risks and issues while providing a channel to resolve or mitigate.

Philadelphia, PA, US

• Supported development of the corporate strategic plan, assured implementation of annual operating goals requiring PMO support and management.
• Portfolio administration of 60$ million+ technology portfolio including business case development, prioritization and ongoing financial reviews including establishment of all portfolio processes, more than 100 projects.
• Leadership over Project Management team, Demand Management team, Methodologies and Tools team, Financial Analyst team and the business analysis team. Staff with contractors exceeded one hundred personnel.
• Development, implementation and monitoring of Program and Project Methodology for enterprise level strategic projects including PPM tools (Innotas) and Business Requirements tool (Blue Print)
• Development, implementation and monitoring of Business Analysis toolset, templates and processes including Business Requirements tool (Blue Print)
• Led PMO transformation working directly with Vice President to restructure the PMO and IS PMO into a centralized department with implementation of best practices, revised methodologies and financial structure allowing.

New York, NY, US

• Implemented process and procedures for the development of PLD PMO, created Business Systems Analysis and Technical departments
• Facilitated/owned the Capital project prioritization process annually, developed portfolio tools illustrating NPV, IRR, Risk and Resource Management concerns and implemented a new project selection process
• Established PMO processes, methodology, both at the portfolio and project levels and had oversight over the PMO organizations for AIG Direct; Private Client Group, Agency Auto and AIG Hawaii
• Responsibilities included establishment of training programs for Project Managers, Business Analyst and Business Systems Analyst; informal certification in CMMi for AIG Direct; implementation of Mercury ITG for.
• Development of job requirements for all PMO staffing, responsible for budget oversight, personnel decisions, executive relationship management and presentations, portfolio analysis, and launching of the “IT Analysis.
• Responsibilities included: Review of all Business Requirements and Functional Specifications; Education, governance and communication of OCIO guidelines supporting CTO and EPO groups both locally and at the corporate.