J. Eric Hawkins Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

• Use analytical tools to identify and work with assigned ‘critical need’ accounts and associated staff, as determined by the Dedicated Operations Directors, Vice Presidents, and Program Delivery, to develop, test, and.
• Designs and implements changes to processes that improve operating metrics, reduce cost, and eliminate waste. Coordinating with a variety of business units to develop, test, and refine business processes/practices..
• Participates and coordinates the implementation of new accounts, guiding the business using project management principles starting from RFP to account handoff through a developed implementation process.
• Manages Implementation Processes, including Initiation, Planning, Execution, Monitoring/Controlling, and Closing new account activation with a variety of business units. Provides initial onsite help to newly developed.

Chattanooga, Tennessee Area

• Interacted with multiple books of business within the dedicated business unit, including many Fortune 100 companies, to provide customer shipping needs with on-time service while remaining profitable through proper.
• Managed onsite operations for various dedicated accounts dependent on business needs, developing a sense of trust and integrity with the customer, supervising teams of 4-7 operations personnel.
• Developed processes to boost long-term business success and increase profit levels, devised a weekly utilization review that increased revenue per asset by 35%.
• Built long-term business relationships with dedicated account operations.
• Generated and distributed KPI reports using analytical tools and processes.
• Mitigated business risks by working closely with staff members and assessing performance.

Chattanooga, Tennessee

• Managed 50+ professional truck drivers on multiple accounts.
• Directly responsible for the building, planning, dispatching, and tracking of daily freight loads.
• Developed and implemented operational practices to improve efficiency, safety, and overall service metrics.
• Ensured all DOT regulations are applied correctly, and all driving team members operate in a safe manner.
• Multiple rolls from load planning, coordination of tractor and trailer maintenance, and customer service.
• Communicated with customers daily to ensure that they are receiving the best service possible and to coordinate any special delivery requests they may have.

Cartersville, GA / Etowah, TN / Cattanooga, TN

• Manage 5 CSXT owned rail yards and 4 customer owned rail yards.
• Directly responsible for the direct operations of 15 local rail crew employees and indirect coordination of 50+ employees.
• Develop and implement operational practices to improve efficiency, safety, and overall service metrics.
• Ensure all FRA and DOT regulations are applied correctly.
• Encompasses all of the same responsibilities of a Yardmaster along with the duties of a Chief Train Clerk.
• Speak and visit with customers daily to ensure that they are receiving the best service possible and also to coordinate any special switch requests they may have.

Chattanooga, TN

• Ensure the most efficient processes are implemented with all regards to running a rail yard.
• Manage the location of 600+ rail cars.
• Assign work to Yard crews, Mechanical, T&E, and Maintenance of Way Employees.
• Coordinate traffic with train dispatchers and crew dispatchers.
• Enter, transmit, update, or retrieve information via a computer terminal and document train arrivals and departures.
• Prepare summaries to describe work status, repairs, inspections, or problems encountered.

Chattanooga, TN

• Daily aspects of running a rail yard
• Helping yardmaster run yard safely and efficiently
• Crew Transportation
• Verifying inbound and outbound train consist

Chattanooga, TN

• Managed a team of 6-7 employees tasked with setting up various mobile sales sites
• Coordinating the logistics of moving of various merchandise to locations around the country including merchandise selection, transportation method, timetable expectations and routing.
• Responsible for all daily aspects of customer service
• Primary FedEx Liaison

Fort Oglethorpe, GA

• Compounding IV fluids for hospital patients.
• Charging and crediting medications through database
• Entering and filling outpatient medication
• Managed the inventory and resupply of all medications

Fort Oglethorpe, GA

• Responsible for asset information management system.
• Complied reports on equipment disinfection and location discrepancies.
• Devised and implemented plans and routines to optimize equipment distribution.

Fort Oglethorpe, GA

• Shipping and receiving hospital supplies.
• Warehouse management.
• Verifying supply input and output.
• Maintaining adequate inventory levels.
• Internal supply distribution.

Flintstone, GA

• Technical retail sales.
• Customer service.
• Sales floor inventory.
• Managed the UPS shipping service for the store.