-Design and deliver engaging onboarding programs that immerse new hires in our company culture and prepare them for success.-Develop product training focused on email, chat, and phone interactions to equip new hires with the knowledge to address merchant concerns and troubleshoot E-Commerce platform issues.-Integrate business coaching principles into training to empower new hires to act as trusted advisors, helping merchants grow their businesses.-Leverage soft selling techniques to introduce platform features that can optimize merchant savings and enhance their experience.

-Design, prepare, and deliver impactful classroom-based training programs for Teleperformance employees.-Conduct needs assessments with Operations Management to identify critical training areas.-Utilize strong evaluation methods to measure the effectiveness of training sessions.-Implement targeted training interventions aligned with client objectives.-Coach and provide feedback to trainees to ensure mastery of essential skills and adherence to company standards.