• Manage Routers and Switches.• Install network TCP/IP connection via VPN, LAN/WAN, wireless and remote connections.• Install, configure, and maintain network services, equipment and devices.• Manage and create user accounts, email accounts in Active directory, Microsoft exchange and POP3 emails, anti-virus, anti-spam.• Build basic scripts and small programs depending on system needs.• Install software applications needed by the users.• Supervise IT Team members on their IT tasks.• Provide software development guidance and feedback to the 3rd party software development firms that the company regularly works with to develop and improve our services.• Determine IT methods and solutions that will help company to improve company productivity.• Execute backup scheduling using Backup utility to prevent data loss. • Updates virus definitions, security updates and hot fixes.• Response to emails tickets and performs troubleshooting analysis of servers, workstations and associated systems.• Help Marketing Department to provide Database through web with the help of the IT team and perform a marketing campaign using emails and faxes.• Work closely with other departments/organizations and collaborate it with IT members.• Planning and implementing future IT developments and undertaking project work.• Documents network problems and resolution for future reference.• Administer all online based software used by the company. • Administer all Website and Domain control panels.

• Provide technical support, network TCP/IP installation, software installations, hardware/ software/ network troubleshooting.• Handles all IT inquiries [telephone and mail], Email using Lotus Notes.• Execute batch queries and printing transaction reports.• Responsible for running batch programs of company’s General Ledger system.• Monitors ATM status using a monitoring tool for all branches.• Responsible for backing up MSSQL database using HP Data Cartridge tape in backup server (Arc Server).

• In house help desk support of NICE and AVAYA software in Call Center company • Use administration tool such as Active Directory to conduct security permissions, such as resetting of network password, joining units to network groups.• Responsible for the software installations, TCP/IP network configurations and PC hardware troubleshooting.• Monitors computer related problems using ticketing system and phone inquiries and immediately do some actions.• Organizes disk quota space to users to limit there space in file server.• Troubleshoot technical and software problems remotely using Remote Desktop connection.

• Backup Images of the whole system Unit using Norton Ghost for quick system restoration.• Responsible in providing network and desktop security using registry restrictions. • Provide technical support (Hardware/Software and Network Troubleshooting).• Conduct research and test software applications that can be use for system security and improvement.• Assist customers in using internet applications, Games, MS Office applications, printing, fax, Xerox, File transferring, file sharing.• Provide daily status reports and inventories. • Responsible for software installation and configuration of network connections.• Monitor Bandwidth status using MRTG (Multi Router Traffic Grapher).