Jericka Whitlock-Bunzel Email & Phone Number

Van Buren, Ar, Us

United States

Van Buren, Arkansas, United States

• Successfully managed & maintained 72 low-income residential properties, ensuring high tenant satisfaction and retention.• Coordinated routine maintenance tasks, repairs, and renovations, resulting in improved property conditions.• Assisted in the preparation and execution of lease agreements, maintaining accurate lease records.• Adhering to strict federal & state standards, processing applications, background checks, filing, rent collection, working with local fire, emergency responders & law enforcement. • Effectively enforced lease terms, including rent collection and resolution of tenant issues.

United States

• Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information.• Achieved consistently high customer satisfaction scores, exceeding departmental targets.• Utilize a comprehensive understanding of products/services to upsell and cross-sell to customers, contributing to increased revenue.• Effectively handle and resolve customer complaints, demonstrating empathy and problem-solving skills.

• Implement individualized ABA therapy programs, incorporating behavior modification techniques to address specific goals outlined in treatment plans.• Conduct functional behavior assessments (FBAs) to identify the root causes of challenging behaviors and develop targeted interventions.• Collaborate with Board Certified Behavior Analysts (BCBAs), speech therapists, and occupational therapists to ensure a comprehensive and integrated approach to client care.• Maintain detailed and accurate records of client progress, behavior observations, and therapy sessions.

• Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.• Managed cash transactions, including handling cash, processing credit/debit cards, and providing accurate change.• Actively promoted and upsold products to customers, resulting in a territory leading performance in warranties and credit card sales during my tenure.• Operated a point-of-sale (POS) system efficiently, maintaining accuracy in sales transactions.• Collaborated with team members to achieve sales targets and improve overall customer satisfaction.• Conducted end-of-day cash reconciliation and reported discrepancies to the management team.• Maintained a clean and organized cashier station, contributing to a welcoming store environment.