Jericka Whitlock-Bunzel Email & Phone Number

Van Buren, AR, US

United States

Van Buren, Arkansas, United States

• Successfully managed & maintained 72 low-income residential properties, ensuring high tenant satisfaction and retention.
• Coordinated routine maintenance tasks, repairs, and renovations, resulting in improved property conditions.
• Assisted in the preparation and execution of lease agreements, maintaining accurate lease records.
• Adhering to strict federal & state standards, processing applications, background checks, filing, rent collection, working with local fire, emergency responders & law enforcement.
• Effectively enforced lease terms, including rent collection and resolution of tenant issues.

United States

• Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information.
• Achieved consistently high customer satisfaction scores, exceeding departmental targets.
• Utilize a comprehensive understanding of products/services to upsell and cross-sell to customers, contributing to increased revenue.
• Effectively handle and resolve customer complaints, demonstrating empathy and problem-solving skills.

• Implement individualized ABA therapy programs, incorporating behavior modification techniques to address specific goals outlined in treatment plans.
• Conduct functional behavior assessments (FBAs) to identify the root causes of challenging behaviors and develop targeted interventions.
• Collaborate with Board Certified Behavior Analysts (BCBAs), speech therapists, and occupational therapists to ensure a comprehensive and integrated approach to client care.
• Maintain detailed and accurate records of client progress, behavior observations, and therapy sessions.

• Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Managed cash transactions, including handling cash, processing credit/debit cards, and providing accurate change.
• Actively promoted and upsold products to customers, resulting in a territory leading performance in warranties and credit card sales during my tenure.
• Operated a point-of-sale (POS) system efficiently, maintaining accuracy in sales transactions.
• Collaborated with team members to achieve sales targets and improve overall customer satisfaction.
• Conducted end-of-day cash reconciliation and reported discrepancies to the management team.