United States Citizenship and Immigration (USCIS) Product Champion and Quality Assurance

• Mentor a team of Integration Support Engineers, ensuring they were equipped with proper tools, resources and technical training to perform their jobs.• Lead Team Scrum Meetings & Stand-Ups to prioritize Integration Bugs • Provide internal support & training for Tier1/Tier2 Tech Support on complex integration issues.• Migration of customers from In-House Application to New 2.0 Platform• QA Testing and Reporting for new APIs• Execute SQL queries via SQL Studio Manager & in-house query generator

• Assist new customers with installation of in-house application, ensuring proper functionality. • Troubleshoot proprietary integration with existing customers, submitting bugs and feature request through Jira.• Provide internal support & training for Tier1/Tier2 Tech Support on complex integration issues.• Case Management and Documentation of processes in Salesforce and Confluence. • QA Testing and Reporting for new APIs• Database configuration for MySQL, Access, MS SQL. • Execute SQL queries via SQL Studio Manager & in-house query generator • Maintain knowledge on +250 Practice Management Systems.• Effectively communicate with Partners when handling access information for Web Based Integrations.• ODBC Driver Installations and system compatibility. DSN configurations.

• Customer service based role through phone, email & chat support channels.• Honed on Social Media Marketing skills, to help customer create a greater web presence. • Product Functionality Inquires, Account Management & System Configuration. • Ability to maintain professional demeanor when handling high-volume traffic.