Jerick Perez

Jerick Perez Email and Phone Number

Senior IT Consultant - Product Champion and Quality Assurance. @ CGI
montréal, quebec, canada
Jerick Perez's Location
Las Vegas, Nevada, United States, United States
Jerick Perez's Contact Details
About Jerick Perez

Jerick Perez is a Senior IT Consultant - Product Champion and Quality Assurance. at CGI.

Jerick Perez's Current Company Details
CGI

Cgi

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Senior IT Consultant - Product Champion and Quality Assurance.
montréal, quebec, canada
Website:
cgi.com
Employees:
53419
Jerick Perez Work Experience Details
  • Cgi
    Senior Information Technology Consultant
    Cgi Aug 2022 - Present
    United States Citizenship and Immigration (USCIS) Product Champion and Quality Assurance
  • Twilio Inc.
    Sr. Technical Support Engineer 3
    Twilio Inc. Nov 2020 - Aug 2021
  • Twilio Inc.
    Senior Technical Support Engineer 2
    Twilio Inc. Oct 2019 - Nov 2020
  • Twilio Inc.
    Senior Technical Support Engineer 1
    Twilio Inc. Apr 2019 - Oct 2019
  • Twilio Inc.
    Technical Support Engineer
    Twilio Inc. Aug 2017 - Apr 2019
    San Francisco, California
  • Boomtrain
    Solutions Consultant
    Boomtrain Feb 2017 - Jun 2017
  • Boomtrain
    Customer Success Engineer
    Boomtrain Sep 2016 - Feb 2017
    San Francisco Bay Area
  • Demandforce
    Lead Integration Support Engineer
    Demandforce Oct 2015 - Sep 2016
    San Francisco Bay Area
    • Mentor a team of Integration Support Engineers, ensuring they were equipped with proper tools, resources and technical training to perform their jobs.• Lead Team Scrum Meetings & Stand-Ups to prioritize Integration Bugs • Provide internal support & training for Tier1/Tier2 Tech Support on complex integration issues.• Migration of customers from In-House Application to New 2.0 Platform• QA Testing and Reporting for new APIs• Execute SQL queries via SQL Studio Manager & in-house query generator
  • Intuit-Demandforce
    Integrations Deployment/Sync Support Engineer
    Intuit-Demandforce Nov 2014 - Oct 2015
    San Francisco Bay Area
    • Assist new customers with installation of in-house application, ensuring proper functionality. • Troubleshoot proprietary integration with existing customers, submitting bugs and feature request through Jira.• Provide internal support & training for Tier1/Tier2 Tech Support on complex integration issues.• Case Management and Documentation of processes in Salesforce and Confluence. • QA Testing and Reporting for new APIs• Database configuration for MySQL, Access, MS SQL. • Execute SQL queries via SQL Studio Manager & in-house query generator • Maintain knowledge on +250 Practice Management Systems.• Effectively communicate with Partners when handling access information for Web Based Integrations.• ODBC Driver Installations and system compatibility. DSN configurations.
  • Intuit-Demandforce
    Client Services Specialist
    Intuit-Demandforce Sep 2013 - Nov 2014
    San Francisco Bay Area
    • Customer service based role through phone, email & chat support channels.• Honed on Social Media Marketing skills, to help customer create a greater web presence. • Product Functionality Inquires, Account Management & System Configuration. • Ability to maintain professional demeanor when handling high-volume traffic.
  • Wells Fargo
    Technical Support 2
    Wells Fargo Feb 2011 - Sep 2013
    Concord, Ca
  • Usc Credit Union
    Member Services & Online Tech Support
    Usc Credit Union May 2010 - Feb 2011
    Greater Los Angeles Area
  • Bank Of America
    Bank Teller
    Bank Of America Jun 2009 - Apr 2010
    Pittsburg, Ca
  • Illuminations
    Assistant Retail Manager
    Illuminations Sep 2007 - Apr 2009
    Concord, California

Jerick Perez Education Details

Frequently Asked Questions about Jerick Perez

What company does Jerick Perez work for?

Jerick Perez works for Cgi

What is Jerick Perez's role at the current company?

Jerick Perez's current role is Senior IT Consultant - Product Champion and Quality Assurance..

What is Jerick Perez's email address?

Jerick Perez's email address is jp****@****lio.com

What schools did Jerick Perez attend?

Jerick Perez attended Springboard.

Who are Jerick Perez's colleagues?

Jerick Perez's colleagues are Larry Wright, Andreas Salscheider, Darrell Hazel, Pmp, Ling Zhang, Louis Sabbat, As Recrutement Et Formation, John Flynn.

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