Jerico Penaredondo Email & Phone Number

Hi! You can call me Echo.I've started off my career as a Chat Sales Representative 8 years ago. I performed after-point-of-sales duties, managing 4 customers at a time on a daily basis. In that role, the major accomplishment I’m most proud of is becoming the Top 1 of our class by having the highest sales revenue and perfect quality metrics for 2 months.After 2 years, I moved to a different company where I joined as a Chat Service Representative for a Telecommunications account. My role was to answer customer bill queries in layman’s term and upsell them services that fits their profile. Here, I’ve accomplished a scorecard of ranging 4.5 – 5.0 out of 5.0 in my first 6 months giving me the edge to be enrolled to company’s Mentorship Training.In the latter part of 2022 with the same company, I joined the team that launched a Healthcare program as an agent and quickly got promoted as a supervisor 2 weeks after. I've leverage my meticulous attention to details, team management, soft skills, data analyzation and good written/verbal communication skills to work with clients, and deliver exceptional growth to the line of businesses I've managed. The major accomplishment I’ve achieved here is I’ve created a project for the whole program that helped the overall quality score to improve from 70% to 95% which became part of client's overall guideline for their onshore employees.If you're looking for a professional that has experience in Customer Service, Data Entry, Data Analysis, Team Management, and can work alone or within a team, I'm your best pick. Here's my latest résumé for your reference: https://drive.google.com/file/d/1wIxf_F3IvLArcG584aR8V_wik0tN_gqk/view?usp=sharing

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  Quezon City Polytechnic University

  Bsit