Information Technology Help Desk Analyst
Iqvia
Calabarzon, Philippines
Diagnosing and resolving hardware, software, and network issues.Operating Systems: Proficiency in Windows, macOS, and Linux.Network Configuration: Understanding of LAN/WAN,VPN setup.Active Directory: User account management, group policy, and permissions.Remote Support Tools: Experience with tools like TeamViewer, Remote Desktop,Help Desk Software: Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.Microsoft Office Suite: Proficiency in Word, Excel, PowerPoint, and Outlook.Hardware Support: Knowledge of setting up and repairing desktops, laptops, printers, and peripherals.Software Installation and Configuration: Managing and deploying software updates and patches.Cybersecurity Basics: Awareness of security protocols, antivirus software, and data protection.Soft Skills:Communication: Ability to explain technical issues in a clear, non-technical way.Problem-Solving: Strong analytical skills to identify and resolve issues efficiently.Customer Service: Providing friendly, patient, and empathetic support.Time Management: Prioritizing tasks and managing time effectively in a fast-paced environment.Team Collaboration: Working well with other IT professionals and departments.Adaptability: Ability to learn new technologies quickly and adapt to changes.Attention to Detail: Ensuring accuracy in diagnosing and resolving technical issues.Patience: Remaining calm and composed when dealing with frustrated users.
