Jerico Arcalas Email & Phone Number

Ncr - National Capital Region, Philippines

• Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.• Recruiting passive candidates through phone calls, emails, and general relationship-building.• Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.• Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references.• Maintaining a record of candidates sourced through the SS Tracker.• Creating end of day reports of productivity and results.

Philippines

• Functions as lead party in the coordination of activities related to the installation of all services for the customer. Ensures that all organizations touching the order accurately complete their respective tasks.• Escalates as required to ensure customer due dates are met.• Ensured performance to meet operational metrics (e.g., on-time performance) and contractual obligations (e.g., SLA delivery).• Coordinated/worked with Provisioning, Service Delivery, Operations, and other related groups as required in the activation of services and/or installation of equipment.• Received and worked all order types from customers and/or account team as defined by the segment.• Contacted customer to verify critical order information.• Reviewed all service requests for accuracy and completeness by working with the customer and/or account team prior to order entry/submitting for processing.• Ensured accurate submission of completed and verified service request for processing.• Ensured company-provided and customer-provided equipment is installed on time.• Tracked all service requests/milestones via the latest implementation tracking tools through to close to bill.• Coordinated and hosted meetings with customers, equipment vendors, and account team personnel as required.• Scheduled cut-overs with customers and equipment vendors. Ensures the customer is provided with appropriate written and/or verbal confirmation of critical dates within the service delivery time frame.• Attended cut-overs via conference call or at customer location, including after hours support, as required by the customer to ensure a superior installation.• Performed special projects as assigned by Manager.• Ensured service request is installed and ready for first bill review using current Methods and Procedures

Philippines

•Sold ATnT products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.•Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.•Accurately computed and quoted customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.•Full range of billing and collections duties. Discuss billing inquiries. Utilized billing system to assist customers in a wide range of billing transactions.•Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.

Philippines

• Dialed consumers who have overdue balances over 60 days, 90 days and 120 days• Collected payments and made payment arrangements with consumers• Tracked all transactions accurately• Diagnosed customer issues through process of elimination by asking probing questions.• Determined the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience. • Identified customer LAN issues.• Performed troubleshooting for customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration).• Checked for outages by reviewing outage page for known problems and/or checks router. Notifies the appropriate parties and advises the customer accordingly. • Documented details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database