Jeri Rae Kendrick Email & Phone Number

Highly-skilled administrator specializing in marketing and sales with a history of delivering exceptional customer service and administrative support. Proven results include improved efficiency in departmental activities & strengthened firm/client relationships. Core skills include:Initiative/Creativity: Created procedures to streamline the customer service ordering process of over $200,000 in regional sales and created internal form templates to manage operations more efficiently. These modernized procedures resulted in faster response time & more accurate shipments to customers. Standardized the process nationwide & systematically trained office managers in 4 remaining regions.Extensive customer service experience: Arranged educational events for high-level architectural & building professionals at company headquarters involving difficult organizational & interpersonal challenges. Reduced attendee drop-out rate from 10% to 1%, earning the approval & endorsement of sales managers. Led to the invitation to represent the company as its American delegate at international trade shows in Paris.Strong adaptability: Managed the rapid growth of sales & support activity for an area that represented 60% of total U.S. production & grew 6,000% in 10 years. Demonstrated adaptability to changing procedures & needs during this growth, & after receiving outstanding reviews from managers, colleagues, & customers, was promoted twice into specifically-designed positions in both sales & marketing.Organization & precision: Researched hundreds of project leads for sales & marketing purposes. Evaluated & integrated information into customer databases, marketing merge programs & sales tracking forms. Identified ways to reduce the time spent in inefficient reporting & successfully modified research criteria & methods. Increased accuracy by 15% & productivity by 55%.Specialties: Customer relations, construction specifications, submittals, event planning, logistics.

Listed skills include Training, Management, Project Planning, Customer Service, and 28 others.

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  Georgia Southern University

  French With Emphasis In Business & Economics