Jeril Daniel Email & Phone Number

Darlington, England, United Kingdom

Liable for directly supporting and assisting the assistant manager with the day-to-day responsibilities ofmanaging the processes. Played a pivotal role in significantly increasing company revenue through effective management and oversight of 7 key homes and challenging accounts. Maintenance of resident accounts and financial information ensured the timely completion of team invoicing for a substantial workload, which included 4 other colleagues’ workload comprising of… Show more Liable for directly supporting and assisting the assistant manager with the day-to-day responsibilities ofmanaging the processes. Played a pivotal role in significantly increasing company revenue through effective management and oversight of 7 key homes and challenging accounts. Maintenance of resident accounts and financial information ensured the timely completion of team invoicing for a substantial workload, which included 4 other colleagues’ workload comprising of 12 homes each, averaging over 50 residents per home. This effort resulted in a substantial boost in revenue, highlighting a significant contribution to the company's financial success. Actively managed debt recovery efforts and efficiently pursued outstanding debts, contributing to significant cost savings for the company. This cost-saving initiative had a direct impact on the company's bottom line, showcasing value in optimising financial resources. Actively engaged in addressing and meeting the goals of various stakeholders, including clerks, residents, care homes, and relatives. Understanding and supporting their individual needs and objectives played a pivotal role in ensuring that customers' goals were not only met but often exceeded. This customer-centric approach resulted in high levels of satisfaction and loyalty. Additionally, efficient handling of interactions ensured timely responses and saved valuable time for both the team and external parties, contributing to improved productivity and overall operational efficiency. Took a pioneering role as an early adopter in the implementation of the new FNC (Funded Nursing Care) process, aimed at enhancing the transparency and precision of residents' care plans. This initiative led to a remarkable cost-saving achievement, with over £250,000 in lost revenue gradually recouped. Show less

Darlington, England, United Kingdom

Accountable for maintaining accurate and timely records of income and resident information, managing cash payments, pursuing debt balances, and providing efficient customer service by showcasing attention to detail, analytical skills, and the ability to work efficiently under pressure. Successfully managed and audited the allocation of cash payments for over 400 individual accounts and 8 bulk accounts, resulting in the accurate and timely collection of revenue.… Show more Accountable for maintaining accurate and timely records of income and resident information, managing cash payments, pursuing debt balances, and providing efficient customer service by showcasing attention to detail, analytical skills, and the ability to work efficiently under pressure. Successfully managed and audited the allocation of cash payments for over 400 individual accounts and 8 bulk accounts, resulting in the accurate and timely collection of revenue. Processed and organised regular invoice batch runs for 12 care homes, ensuring prompt billing and contributing to consistent cash flow. Strategically analysed and pursued debt balances of Private and Local Authority residents, ranging from 30 to 60 days past due, with a weekly income of £50,000 to £100,000. This proactive approach helped minimize aged debt and potential revenue loss. Moreover, implemented a systematic approach to contacting Next of Kin, Councils, or NHS on a weekly basis, streamlining the debt recovery process and optimising time utilisation. Resolved errors in the system and accounted for debit/credit additions by creating customized letters and manual statements of account/invoices, avoiding financial discrepancies. Performed cash reconciliation of future income and debt owed at the end of each month (period end). Conducted efficient cash reconciliation at month-end, comparing posted receipts with Treasury departmentrecords to swiftly identify and rectify discrepancies, saving valuable time. Consistently exceeded targets set by the organisation by effectively managing and reducing aged debt, maintaining cash flow, and ensuring accurate billing processes. Show less

Fulfilled and executed basic warehousing and stock order duties Received, checkedand sorted the full range of Amazon’s products entering the warehouse Picked, packaged and shippedcustomer orders (180 products per hour) Adhered to safety, quality and production standards

Middlesbrough

Case Creator investigating how PPI was sold and then set up the complaint alongside requesting further information when/if necessary. Provided training to 10 new starters of the PPI department to help pass their accreditation by being a one-to-one mentor, resulting in 100% job retention. Assisted on charter service chain (main system) and other programs that was being used to conduct the work.  Maximised customer outcome of 100% and efficiency of 90%+ by being a… Show more Case Creator investigating how PPI was sold and then set up the complaint alongside requesting further information when/if necessary. Provided training to 10 new starters of the PPI department to help pass their accreditation by being a one-to-one mentor, resulting in 100% job retention. Assisted on charter service chain (main system) and other programs that was being used to conduct the work.  Maximised customer outcome of 100% and efficiency of 90%+ by being a meticulous data gather, amplifying excellent attention to detail and high degree of accuracy when dealing with confidential customer documents with sensitive information. Selecting relevant information to produce at least 30 cases in one day contributing to 5% of overall team target for total cases. Supported high level management (immediate manager) to review new communications (comm) by providing feedback of any changes required, before the comm was introduced to the rest of the colleagues Analysed 25 pages of customer documents (per case), taking 7-10 minutes to data gather and input vital customer information such as personal and policy details in charter service chain and eventually create a case which will be handed over to the investigation department (case handlers) Show less

Bachelor'S Degree, Accounting And Finance, 2:1

A Levels - Business, Ict & Geography

Gcse'S At A-C Including Maths And English