Jeril Mathew Email & Phone Number

Delhi, India

Noida Area, India

Gurgaon, India

Develop and implements business strategies for the Housekeeping DepartmentMonitors business status regularly and adjusts strategies as appropriateDevelop and implements processes, procedures and standards for Housekeeping department which support achievement of service and financial goalsPrepares annual budget; monitors achievement of budget and takes corrective steps as appropriateInspects rooms, public areas and back-of-house areas continuallyDetermine appropriate staffing levels for forecasted business and schedules employees accordinglyDevelops and implements process for providing employees with customer service, technical and safety training on an ongoing basisOversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies etc.,Manages operation of outsourced relationship with laundryMonitors Housekeeping department with compliance to safety standardsCo-ordinates room availability with the Front Office ManagerRecruits and selects qualified candidatesProvides employees with the orientation and training needed to understand expectations and perform job responsibilitiesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and their fullest potentialMonitors the response on guest comment cards; identifies problem areas and formulates solutions.Secures keys in accordance with Hotel’s key management policy.Supervises “Lost and Found” Department

New Delhi Area, India

Mumbai Area, India

• Ensure all supervisors take an active role in the training and development of all employees and maintaining a good working relationship.• Frequently check the quality of the linen being used in the hotel and inform the Executive Housekeeper of its condition and alert them in the instance that the linen is being misused.• Currently Responsible for the day to day rooms operation with insuring to deliver the best service as to reflect our culture and exceed guest expectations.• Responsible for day to day Housekeeping operation, make sure that the optimum level of productivity was given by all housekeeping team members, tuning the operation with the butler team in order to make sure that butler signature service being delivered to the clients in each interaction, responsible for shift allocation, handling guest complain & glitch recovery, mapping out the required action plan that required to overcome the Departments challenges..• Supervises outside contractors to ensure contractual compliance.• Controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost & found service, key control, security.• Spearheading a team of 130 Housekeeping attendants along with assistant managers and team leaders responsible for cleaning and upkeep of rooms & public area.• Responsible for housekeeping operations which includes public area as well as guest rooms. Regular checking of rooms as well as public area. Coordinating with supervisors & directing them. Guest rooms renovations & snagging them, Conducting daily briefing & debriefing with staff, Sup dating the records of customer feedback and to work upon the areas which require improvement. To ensure that cost of store supplies are under control. Regular inspection of rooms specially V.I.P arrivals.• To develop and follow through on all daily and routine cleaning schedules.

• Ensured cleaning, maintenance, and inspection of guest rooms, public areas, and laundry as per the SOPs• Performed routine checks on inventory of guest supplies, housekeeping supplies and equipments• Handled guest enquiries and complaints in a courteous and efficient manner• Personally interacted with guests to understand their requirements and provided customized services to achieve greater customer satisfaction• Documented and maintained work reports, records, and staff roster• Executed liaison between housekeeping and other departments on daily operations• Assisted in correspondence and negotiations with suppliers for annual capital expenditures (CAPEX), and preparation of annual budgets for the department• Coordinated with and monitored performance of contracted companies while on the hotel premises• Trained and supervised new recruits in the department• Assisted in introduction and implementation of new policies and procedures under the new management of Lebua hotels and resorts