Jeril Daniel Axalan Email & Phone Number

Vancouver, Canada Area

• Gathered and finalized the requirements for the eDocuments project. Gone live with this on Dec 2020 and this was the first time that PH&N was able to provide e-documents to clients reducing the cost of paper mails and engaging clients to adopt the online platform.• Coordinated with the clients in gathering and finalizing the requirements of the CRM application used in RBC GAM's subsidiary, Philips Hager & North (PH&N).• Created requirements and functional design documentations for the reference of the vendor team (developers)• Owned the requirements and supported vendor team with regard to their inquiries• Supported application releases and executed testing for operational readiness• Liaised between client and technical team to finalized the requirements and provided support up until production of the application releases• Handled troubleshooting with the vendor to ensure that all concerns and defects are raised and provided with solutions• Coordinated UAT with clients and monitored their status and timeline• Supported in the successful implementation of the CRM upgrade used by PH&N• Acted as subject matter expert for the CRM tool assisting in technical and functional inquiries from end-users• Trained end-users in the use of the CRM tool in the following locations: Vancouver, Montreal, Calgary and Toronto

Vancouver, Canada Area

• Had a dual role in the project as both BA and Test Lead• Created test conditions based on the requirements for system test, integration test, ORT and UAT phases of the CRM tool project and Letters Project• Created testing plan for the CRM tool project and communicated timelines for the test phases• Created and reviewed test scripts for the CRM tool and Letters Project• Executed System testing, Integration testing and UAT for the CRM tool project• Tracked the pending defects with the vendor and coordinated with them to get it fixed• Updated management with defect metrics report to provide them an overview of the health of the application during the testing phases and if go-live is good to go• Created an environment build list to communicate to the different teams the state and builds per environment used in the project due to a lack of a tech lead / resource.• Assisted in querying the backend and investigating the data due to a lack of a tech lead / resource• Coordinated UAT with different end-users in Vancouver, Calgary, Montreal and Toronto.

Philippines

• Coordinated with the clients in gathering and finalizing the requirements of the application• Collaborated with the team and clients in identifying gaps in the requirements to provide a solution, alternative or workaround• Created requirements and functional design documentations for the reference of the development and testing team• Reviewed test conditions of the testing team to ensure all requirements are mapped in their documentation• Led status calls with clients from different countries to provide them with the overall highlights of the application, timeline and key decisions• Led the troubleshooting calls with the vendor to ensure that all concerns and defects are raised and provided with solutions• Stood as a liaison between the clients and the technical team to understand the requirements and business process • Negotiated demanding deadlines with the development team without compromising the quality of the releases

Philippines

• Created test conditions aligned with the requirements provided by the business analysts• Reviewed the vendor’s application specifications with the business analysts to ensure that all requirements are met • Created and reviewed test scripts for the space management project• Executed test scripts assignments using front end testing (interface) and backend testing (database)• Added ad-hoc testing to ensure that all conditions and scenarios are handled during the testing phase • Tracked the pending defects with the vendor and coordinated with them to get it fixed