Jerilyn Boudreau Email & Phone Number

Cheshire, Ct

Effectively communicates solar installation process to the customer. • Maintains contact with homeowner throughout the project into completion. Answering questions, and giving general updates. • Double checks all blueprints against contract documents. • Proficient in Adobesign software for document signatures. • Assists in confirming and scheduling installations, final inspections, structural site visits, and return work. • Communicates between multiple departments and maintains forward movement on projects. • Answers inbound direct calls and multi line customer service calls. • General product knowledge and customer service given. • More than proficient with Salesforce application. • Trained on ring central phone application. • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Manchester, Connecticut, United States

Adhered to strict HIPAA guidelines to protect patient privacy. • Coordinated patient scheduling, check-in, check-out and payments for billing. • Managed multi-line phone system and pleasantly greeted patients. • Helped patients complete necessary medical forms and documentation. • Checked patient insurance, demographic and health history to keep information current. • Maintained current and accurate medical records for patients. • Organized paperwork such as charts and reports for office and patient needs. • Transcribed phone messages and relayed to appropriate personnel. • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass. • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. • Completed patient referrals to other medical specialists. • Supported office staff and operational requirements with administrative tasks. • Responded to correspondence from insurance companies to verify patient's coverage. • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases. • Completed and filed financial documentation for accounting purposes. • Referred and screened patients to make best use of resources, triage staff and serve community members. • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

East Hartford, Connecticut, United States

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Responded to customer needs through competent customer service and prompt problem-solving. • Assisted call-in customers with questions and orders. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • I set appointments for radiology exams such as MRIs, cat scans, neuclear medicine exams, mammograms, ultrasounds, and X-rays. I work closely with individuals on the phone in regards to there personal health and information. I also work with different doctors offices directly as well as authorization.