Jerilyn Harp Email and Phone Number

• Rebounded from decreased enrollment through creation and implementation of client on-boarding flow process from first point of contact to enrollment • Participate in company meetings, assist in setting goals and creating strategies to achieve goals • Created and implemented processes for numerous client situations in order to ensure a consistent and positive client experience • Greatly streamlined summer camp enrollment through creation of camp enrollment procedure • Ensure consistent and accurate client communication through creation of email templates • Conduct market research in order to make recommendations to Director for class program trends and content • Conduct research and make recommendations regarding tuition fees and program costs• Conduct business-to-business market research and make recommendations to Director for community partnership opportunities • Act as liaison between office staff and instructors to ensure proper procedures are followed • Serve as liaison between company and numerous homeschool programs• Ensure proper client outreach and marketing accuracy through diligent client data entry and system maintenance • Regularly monitor monthly account receivables and resolve outstanding account issues• Act as Front of House Manager for full length stage productions• Communicate regularly with clients regarding company programming, procedures and policies • Coordinate volunteers to ensure appropriate staffing and event need coverage • Instruct weekly youth dance classes, create class content and studio wide curriculum

Responsible for the execution of all dance programs and performances. Supervised dance staff, ensured staff training and oversaw hiring of new staff within the dance department. Utilized robust knowledge of dance styles and teaching practices to ensure a high quality program. Grew revenue by increasing community outreach and program promotion. Demonstrated ability in developing relationships with parents, dancers and staff. Exceptional interpersonal and written communication skills. Key strengths include teaching youth and teens, production management, costume purchasing and creation of marketing materials.

Managed customers in defined territory through implementation of CRM system. Strengthened clients product knowledge through trainings and expanded product offerings and upgrades through Webinars and presentations.

Provided account management, pre-sales and post-sales support for a $3 Million+ book of business consisting of approximately three hundred accounts and covering multiple southwestern regional sales territories including Southern California, Arizona, Colorado and Las Vegas. Primary clientele included financial institutions, building product manufacturers, builders and appraisers.

Provided strategic and tactical support for multiple products by collaborating with technology, accounting, data, sales, and marketing to ensure successful sales and revenue throughout the product lifecycle.

Provided in-depth market expertise of the new home residential real estate market• Promoted into Product Manager position after four months • Conducted in-field research in order to gather builder sales and project information for new home real estate• Worked closely with municipality development planners in order to gather data on pipeline projects • Ensured the utmost data quality by developing strong working relationships with data providers