Jeremy Jones Email & Phone Number

Toledo, Oh, Us

★ Oversee and maintain essential, multi-location IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Maintain network security, proactively monitoring backups and disaster-recovery services. Lead technical process improvements and participate in on-call rotation duties.• Architect and execute the strategic vision. Partner with internal teams and senior leadership, identifying opportunities, risks, and key areas for improvement. Utilize stakeholder feedback, internal metrics, and industry expertise to evaluate present state and develop future-state roadmaps to continuously improve all aspects of technical and operational efficiencies.• Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, internet and intranet support, LANs, WANs, and network segments.• Remain current on emerging technologies and industry trends. Determine which new technology solutions and implementations best meet enterprise objectives.• Lead full-lifecycle projects and serve as a bridge between internal technical and non-technical teams.• Troubleshoot email and Internet connectivity, configuration of computers and handheld devices, networking infrastructure, virtualization, as well as wireless and broadband connectivity with a focus on network security. • Lead the implementation, maintenance, and development of internal and 3rd party software, including MRP, ERP, and Engineering systems.• Train end users in person as well as through comprehensive instruction manuals and training documents.• Apply technical skills in DNS, Active Directory with Active Directory Domain Services/Group Policy, Networking, Firewall/Routing, VPN, Network Print Management, Distributed File System, Databases (SQL and Oracle), Google GSuite, Citrix, VMware, Web Filtering, and Backup Systems.

★ Oversee and maintain essential, multi-location IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Maintain network security, proactively monitoring backups and disaster-recovery services. Lead technical process improvements and participate in on-call rotation duties.• Architect and execute the strategic vision. Partner with internal teams and senior leadership, identifying opportunities, risks, and key areas for improvement. Utilize stakeholder feedback, internal metrics, and industry expertise to evaluate present state and develop future-state roadmaps to continuously improve all aspects of technical and operational efficiencies.• Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, internet and intranet support, LANs, WANs, and network segments.• Remain current on emerging technologies and industry trends. Determine which new technology solutions and implementations best meet enterprise objectives.• Lead full-lifecycle projects and serve as a bridge between internal technical and non-technical teams.• Troubleshoot email and Internet connectivity, configuration of computers and handheld devices, networking infrastructure, virtualization, as well as wireless and broadband connectivity with a focus on network security. • Lead the implementation, maintenance, and development of internal and 3rd party software, including MRP, ERP, and Engineering systems.• Train end users in person as well as through comprehensive instruction manuals and training documents.• Apply technical skills in DNS, Active Directory with Active Directory Domain Services/Group Policy, Networking, Firewall/Routing, VPN, Network Print Management, Distributed File System, Databases (SQL and Oracle), Google GSuite, Citrix, VMware, Web Filtering, and Backup Systems.

Maumee, Ohio, United States

★ Managed all aspects of IT needs for clients such as switching, routing, servers, and client-level issues. A customer-facing position, serving as a point of escalation for customer issues.• Authored scalable and sustainable strategies, created measurable and trackable metrics, instituted new processes, and re-engineered existing procedures to establish and continuously improve client experiences and operational efficiencies.• Partnered with the internal help desk, providing SME advisement on resolving customer issues.• Developed, installed, and maintained small to large network infrastructures.• Recommended, planned, and implemented new technologies that moved a client’s business forward.• Responsible for operating system, desktop software installation, as well as server and workstation upgrades.

Millbury, Ohio, United States

★ Led business and technical operations. Trained and managed team members and consulted on client technology solutions. • Provided desktop support and assisted in training client employees on various software.• Managed full-lifecycle client and internal projects, completing projects on-time and within budget, while accomplishing project objectives. Delivered solutions that exceeded expectations and drove client loyalty.• Installed operating system, desktop software, as well as server and workstation upgrades.• Ordered materials and equipment for new installs and old equipment replacement. • Installed and maintained Microsoft Windows Servers and Linux Servers.• Thin Client solutions, published applications via Citrix.• Installed network cabling, switches, routers, and various other hardware.