Jerin Davis Email & Phone Number

Dedicated HR Services Associate and Customer Support Professional with a strong background in handling payroll and providing exceptional service to global organizations. During my tenure at Sutherland Global Services for Amazon CTK HR Services from January 2022 to May 2023, I played a vital role in managing payroll for Amazon US employees. I demonstrated expertise in implementing various pay codes, including missed time, pay impacting, and non-pay impacting codes, ensuring compliance with SLAs for hourly pay employees. My ability to handle large volumes of data was evident as I efficiently coded pay codes for mass tickets, streamlining processes for numerous employees within tight deadlines.My commitment to accuracy extended to verifying employee details for pay code eligibility, obtaining approvals from HR or authorized personnel, and coding the pay code on MyTime. In addition to my payroll expertise, I am proficient in various software tools, such as MyTime, People Portal, FCLM, Phone Tool, Lenel, Work event tool, and Excel.Prior to my role with Amazon CTK HR Services, I made significant contributions to Amazon.co.uk during two separate periods: July 2020 to January 2022 and September 2017 to January 2019. As an Associate, I excelled in live chat support, resolving daily conflicts for Amazon UK retail customers. My customer-centric approach was evident as I researched and provided accurate information, maintaining positive relationships with customers and calming their concerns. I took ownership of customer issues, creating refund/replacement orders and gathering valuable feedback to enhance the overall customer experience.Before my time at Sutherland Global Services, I served as a Digital Interaction Advisor for [24]7 Customer Private LTD, supporting Target.com from August 2016 to February 2017. In this role, I provided live chat support to resolve daily conflicts for Target.com US customers. My ability to understand customer requirements and guide them in finding the right products, while ensuring utmost security in placing orders, garnered positive feedback and strengthened customer relationships.Throughout my career, I have maintained meticulous customer interaction logs, managed customer accounts, and handled necessary paperwork with efficiency and professionalism.I am passionate about delivering exceptional service and thriving in dynamic environments. If you seek a results-driven team player with a customer-centric mindset, let's connect and explore how I can contribute to your organization's success.

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  Axis College Of Engineering And Technology, Murikkingal

  Mechanical Engineering