1. Oversaw & coached the training team by utilizing tools in developing content resulting in enhanced learning deliverables & improved business results2. Developed Instructor-Led Training Modules for existing & new features in collaboration with Subject Matter Experts for new hires focusing on role-based training programs resulting in 40% decrease in time to commence their operational duties3. Elevated user adoption significantly by maintaining training quality & reviewing how-to guides using articulate storyline4. Drove global collaboration & monitored the new documentation with cross-functional teams to identify interventions, develop storyboards & launch 2 development programs.5. Evaluated customer feedback & improved training courses to align with the needs of distinct customer levels and roles thereby increasing the Training CSAT to 94% .6. Launched new engagement tools & assessment strategies based on Kirkpatrick's model to improve the overall program rating to 4.7 from 4.3

1. Drove the successful launch & maintenance of a new training program In Collaboration with IIT Madras utilizing project management software.2. Increased course completion from 38% to 64% in 60 days, by understanding user specific learning requirements thereby improving user experience3. Collated insights from external stakeholders & learners using survey tools to drive product-related & complex business issues, resulting in significant CSAT increase from 61% to 87%4. Devised custom learning solutions for individuals to manage engagements by curating tailor-made resources and conducting targeted training sessions5. Utilized technical documentation software to manage Key Projects, FAQs on product, program design for onboarding Program Managers & mentoring, resulting in improved member retention rate

1.Managed and mentored a team of academic consultants overseeing the successful implementation of training programs & processes in partner schools2. Designed and delivered engaging content based on student learning theories, ensuring effective knowledge transfer and skill development among the target audience.3. Conducted training sessions for new joiners, equipping them with product knowledge and preparing them for their responsibilities, fostering a strong onboarding experience.4. Successfully delivered large-scale training sessions online during the COVID-19 pandemic, resulting in significant business growth of more than 10 million in the B2C market for the first time. Demonstrated adaptability and effectiveness in remote training delivery.

A mission in itself to make students learn with understanding everywhere.1. Implementation of EI Products in partner Schools2. Identify the scope of new business in existing customers 3. Train the workforce, deliver webinars. 4. Engage teachers , students through activities which forces them to think beyond textbooks 5. Collaborate across teams to build better products

1. Managed key accounts, ensuring product adoption, excellent service, and successful renewals, driving customer satisfaction and long-term partnerships.2. Delivered engaging academic sessions for school heads, teachers, and students, focusing on Karadi Path methodology and pedagogy, fostering effective learning outcomes.3. Collaborated closely with Product, Design, and Engineering teams to enhance the platform's features and usability, making it compelling for students and teachers alike.4. Conducted product demos to acquire new clients, effectively showcasing the benefits and value of the platform to potential customers.5. Successfully set up and managed operations for the North India market, collaborating with the sales team to onboard 12 new schools within a year, contributing to the company's growth and market expansion.