Service Delivery Analyst
Current- .Developed dashboards and visualisations in Power BI to present keyperformance indicators (KPIs) related to supplier performance andoperational efficiency.
- Led projects on software migrations for updating PED machine on allVMO2 retail stores and upgrades.
- Developed and implemented process improvements to streamline servicedelivery and reduce service disruptions.
- Investigated reports of system errors to try to reproduce problems and tracefaults.