• Broad, versatile experience with over 12 years of record of exceptional performance in Aftermarket operations, Service Operations, Customer Support functions • Resourceful in providing a solution based approach to sales that focuses on resolving client’s needs, creating a win-win situation and foundation for long-term client retention• Shaping organizational performance and responsiveness to business needs; vastly experienced in service bay productivity (AMC / CMC Revenue / Spare Part), efficiency & warranty administration• Capability to deliver breakthrough improvements towards operational excellence by identifying it’s deficiencies & potential opportunities & implementing innovative, cost-effective solutions for enhancing operations• Leader for change and continuous process improvement in organizational productivity through development & implementation of strategies that facilitate lasting & positive change