Managed a crew of 5-6 people leading opening, operating andclosing procedures for evening/night shift. Performed hiring,training, taking, making and delivering products to customers

- Communicates with roughly 50-90 customers throughout the day, answering questions and providing information regarding their needs/questions through the utilization and data entry of multiple applications and platforms. - Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding internal quality and service standards. - Performs research to respond to customer inquiries and document customer interactions in the appropriate systems. - Implement escalation process for client service issues/concerns to more senior team members and or management. - Communicate effectively through phone/email with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.