I am a Management Graduate with 8 years of experience in Client Management and Business Relations. I have managed service delivery teams in India and Pakistan for US healthcare clients. I have restructured teams to meet client needs, optimized operational processes, and led project documentation.Educationally, I hold a PGDM in HR & Marketing and a Bachelor of Laws from Kerala University. Key skills include Service Delivery Management, Client Relations and Business Development.Key responsibilities include Service delivery, Training & Development, Client relationships, Team management and Workflow management.
Ab Print House
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Operations ManagerAb Print House Jun 2024 - PresentDubai, United Arab EmiratesOversee the Operations across the branches in Dubai.
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Project ManagerOnteq It Services Nov 2017 - Jun 2024Kerala, IndiaCollaborated with Account Managers in US healthcare sector. Developed and managed service delivery teams in India and Pakistan. Managed the day to day operations. Managed the workflow and oversaw the process optimization. Addressed and resolved day-to-day issues and client complaints. Client relations, project documentation and coordinating quality controls. Training and development of the internal teams. Liaised with external stakeholders. Collaborated with hiring manager in recruiting. redesigning team structures, equipping team for new projects.
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Project CoordinatorOnteq It Services Aug 2016 - Nov 2017Kerala, IndiaCoordinating service delivery teams. Assigned daily tasks, managed workflow. Recruiting for the internal teams. Collaborated with HR on project teams and executing training programs.
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Human Resources AssociateEscube It Services (India) Private Limited Jun 2015 - Jul 2016Trivandrum, Kerala, IndiaExecution of Government sponsored IT projects and training programs -
Business Development ExecutiveNcei May 2012 - May 2013Trivandrum, Kerala, IndiaBusiness Development, Franchising
Jerin Incent Education Details
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Hr & Marketing
Frequently Asked Questions about Jerin Incent
What company does Jerin Incent work for?
Jerin Incent works for Ab Print House
What is Jerin Incent's role at the current company?
Jerin Incent's current role is Operations Manager at AB Print House.
What schools did Jerin Incent attend?
Jerin Incent attended Rajagiri Centre For Business Studies, University Of Kerala.
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