Laurent Jerinte Ou Gerente Email & Phone Number

Saint-Étienne, Auvergne-Rhône-Alpes, FR

Belmont, CA, US

Run projects that contain Unified Communication (UC) and Contact Center (CC) in an SaaS/UCaaS environment.Responsabilities:- Create schedules for rollout of multiple locations - Overcome project and task management stumbling blocks and hurdles to keep projects on track- Break projects and tasks down to manageable pieces- Develop accurate and realistic.

Belmont, CA, US

Part of RingCentral Professional Service expertsAs a Professional Services Consultant, I work in a collaborative team environment to ensure the implementation of UC projects is successful.Responsibilities: - Perform Build work for ProServ contracts partnering with Unified Communications (UC) Client and Contact Center Project Managers. - Teach customers how.

LE Plessis Robinson Cedex, Hauts DE Seine, FR

Responsabilities:- Bring experience and expertise during design and implementation phases of UC projects- Successfully deliver UC projects to customers to match their technical expectations- Act as a technical account manager and provide UC best practices to key customers- Provide level-3 support for resolution of major, critical UC technical issues.

San Jose, California, US

Part of Polycom’s professional service expertsAct as a “trusted advisor” in the complete project cycle from early qualification through to successfully delivering project business for PolycomMain tasks:- Work closely with Project Managers to develop, design, and create SOW’s and solution design deliverables for technical deployments of Polycom products as.

South Jordan, UT, US

Deliver consultancy and trainings for customers onsite (across Europe) and remotelyManage customer projects including:- new implementations- upgrades- health-checks - tailored workshops/training Main tasks: - Performing consultation, implementation, testing, documentation, and knowledge transfer - Supporting customers with pilot and production.

South Jordan, SLC, Utah, US

Provide level-3 technical support to IT network administrators on LDMSAssist the customers with best practices advise and supportResponsible for providing solutions & knowledge management contributionConducting Health Check audits for large customersMain tasks:- Providing L3 technical support for corporate customers in French, English, Polish and Russian.

South Jordan, SLC, Utah, US

Provide level-2 technical support to IT network administrators on LDMSAssist the customers with best practices advise and supportResponsible for providing solutions & knowledge management contributionMain tasks:- Providing L2 technical support for corporate customers in French, English, Polish and Russian- Troubleshooting technical issues related to LDMS.

San Jose, California, US

Provide level-2 technical support to IT network administrators on PGP Encryption productsAssist the customers with encryption best practices advise and supportResponsible for providing solutions & knowledge management contributionMain tasks:- Providing L2 technical support for corporate customers in French, English, Polish and Russian- Troubleshooting.

San Jose, California, US

Provide level-1 technical support to IT network administrators on Symantec Backup productsAssist the customers with backups best practices advise and supportResponsible for providing solutions & knowledge management contributionMain tasks:- Providing L1 technical support for corporate customers in French, English, Polish and Russian- Troubleshooting.

Self-employed consultant, trainer and journalist specializing in digital media and telecommunications market in Poland- Writing articles about information technology for French and English-speaking newspapers- Coordinating "media and telecoms" newsletter for the French Embassy in Poland- Training and providing support for more than 200 Polish employees of.

- Creating and managing the first Internet shop of the biggest producer of mailboxes in Europe- Answering customers ’ questions / providing technical support- Seeking commercial partners- Monitoring market opportunities and threats- Sales reporting directly to Decayeux’s top management

- Delivering training courses on a large range of computer programs and operating systems, including Microsoft Office, Open Office, Adobe Photoshop, Adobe Macromedia, Windows XP- Preparing courses materials, assessing trainees and giving feedback

Master, Project Management – It Specialization

Master, International Business – It Specialization

Erasmus Exchange Program, International Affairs