Laurent Jerinte Ou Gerente Email & Phone Number

Saint-Étienne, Auvergne-Rhône-Alpes, Fr

Belmont, Ca, Us

Run projects that contain Unified Communication (UC) and Contact Center (CC) in an SaaS/UCaaS environment.Responsabilities:- Create schedules for rollout of multiple locations - Overcome project and task management stumbling blocks and hurdles to keep projects on track- Break projects and tasks down to manageable pieces- Develop accurate and realistic performance and time estimates- Manage multiple projects without losing effectiveness and losing your sanity- Responsible for reporting daily, weekly and monthly on project status- Working with clients to gather information and set up porting from their existing carriers to RingCentral- Monitor projects to ensure we are meeting customer expectations for delivery- Track project performance, specifically to analyze the successful completion of short and long-term goals- Develop project plans to be shared with clients as well as other staff members- Plan and monitor adherence to schedules

Belmont, Ca, Us

Part of RingCentral Professional Service expertsAs a Professional Services Consultant, I work in a collaborative team environment to ensure the implementation of UC projects is successful.Responsibilities: - Perform Build work for ProServ contracts partnering with Unified Communications (UC) Client and Contact Center Project Managers. - Teach customers how to initially setup their RingCentral account and all the items included within. - Determine the causes of client pain-points and eliminate them where they hide. - Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal. - Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations.- Ability to handle escalated issues and know when to escalate issues that require immediate attention. - Review, teach and explain what data is needed and how it needs to be received.

Le Plessis Robinson Cedex, Hauts De Seine, Fr

Responsabilities:- Bring experience and expertise during design and implementation phases of UC projects- Successfully deliver UC projects to customers to match their technical expectations- Act as a technical account manager and provide UC best practices to key customers- Provide level-3 support for resolution of major, critical UC technical issues- Provide reporting to UC project managers- Communicate to sales team about identified business opportunities during implementation of UC projects

San Jose, California, Us

Part of Polycom’s professional service expertsAct as a “trusted advisor” in the complete project cycle from early qualification through to successfully delivering project business for PolycomMain tasks:- Work closely with Project Managers to develop, design, and create SOW’s and solution design deliverables for technical deployments of Polycom products as a solution- Contribute to infrastructure design processes, including ongoing review of process efficiency, recommending and helping to implement any necessary changes.- Identify improvements associated with tools and techniques utilised by the project team and contributing to their development and rollout.- Contribute to internal training materials, tools and delivery – Taking technical lead on relevant new product introduction- Provide Onsite and telephone support to Polycom’s end-users and channel partners- Provide technical support for pre-sales project opportunities- Build of Technical architecture reports for major account engagementsSupported products:- Polycom audio / video conferencing products- Full integration with Skype For Business, Office 365 and Microsoft 365 Collaboration / Voice products

South Jordan, Ut, Us

Deliver consultancy and trainings for customers onsite (across Europe) and remotelyManage customer projects including:- new implementations- upgrades- health-checks - tailored workshops/training Main tasks: - Performing consultation, implementation, testing, documentation, and knowledge transfer - Supporting customers with pilot and production implementation and rollout- Performing health assessments of customer implementations and provide recommendations- Providing regular update/reports to the both the project and account teamsSupported products : LANDesk Management Suite & Shavlik Protect

South Jordan, Slc, Utah, Us

Provide level-3 technical support to IT network administrators on LDMSAssist the customers with best practices advise and supportResponsible for providing solutions & knowledge management contributionConducting Health Check audits for large customersMain tasks:- Providing L3 technical support for corporate customers in French, English, Polish and Russian- Troubleshooting technical issues related to LDMS- solving compatibility, installation, deployment & configuration issues- Assisting customers over the phone, by email or through Webex remote desktop application- Answering customers' technical questions and providing them with best practices- Managing customers cases in Salesforce- Documenting case escalation when dealing with bugs / software enhancement requests- Writing technical notes for both internal use and for the public knowledge databaseSupported products:- Landesk Management Suite 9.5 / 9.6 / 2016- Landesk Security Suite 9.5 / 9.6 / 2016Supported features:- Agent Deployment & Management- Antivirus and Antispyware- Asset Lifecycle and Process Manager- Cloud Services Appliance- Data Analytics Database- Endpoint Protection- Mobile Device Management- OS Deployment and Provisioning- Patch Manager- Remote Control- Reporting- Software Distribution- Software & Hardware Inventory- Software License Monitoring

South Jordan, Slc, Utah, Us

Provide level-2 technical support to IT network administrators on LDMSAssist the customers with best practices advise and supportResponsible for providing solutions & knowledge management contributionMain tasks:- Providing L2 technical support for corporate customers in French, English, Polish and Russian- Troubleshooting technical issues related to LDMS- solving compatibility, installation, deployment & configuration issues- Assisting customers over the phone, by email or through Webex remote desktop application- Answering customers' technical questions and providing them with best practices- Managing customers cases in Salesforce- Documenting case escalation when dealing with bugs / software enhancement requests- Writing technical notes for both internal use and for the public knowledge databaseSupported products:- Landesk Management Suite 9.5 / 9.6 / 2016- Landesk Security Suite 9.5 / 9.6 / 2016Supported features:- Agent Deployment & Management- Antivirus and Antispyware- Asset Lifecycle and Process Manager- Cloud Services Appliance- Data Analytics Database- Endpoint Protection - Mobile Device Management- OS Deployment and Provisioning- Patch Manager- Remote Control- Reporting- Software Distribution- Software & Hardware Inventory- Software License MonitoringMain achievements:- around 170 cases handled- customer's level of satisfaction: 97%- highest score for Knowledge Contribution in the team

San Jose, California, Us

Provide level-2 technical support to IT network administrators on PGP Encryption productsAssist the customers with encryption best practices advise and supportResponsible for providing solutions & knowledge management contributionMain tasks:- Providing L2 technical support for corporate customers in French, English, Polish and Russian- Troubleshooting technical issues related to Symantec Encryption products- solving compatibility, installation, deployment & configuration issues- Assisting customers over the phone, by email or through Webex remote desktop application- Answering customers' technical questions and providing them with best practices- Managing customers cases in Salesforce- Documenting case escalation when dealing with bugs / software enhancement requests- Writing technical notes for both internal use and for the public knowledge databaseSupported products:- Symantec Endpoint Encryption 11.x- Symantec PGP Universal Server 3.x- Symantec Encryption Management Server 3.3.x- Symantec Drive Encryption- Symantec Mail Encryption- Symantec File Share Encryption- Symantec Mobile Encryption- Symantec PGP Command LineSupported environments:- Microsoft Windows Server 2008R2 & 2012- Microsoft Windows XP/7/8- AD & LDAP directories- Microsoft Exchange 2010/2013- Linux environment (RedHat/CentOS/Ubuntu)- VMware virtualization platforms- Hardware storage devices: hard drives, SSD, hybrid drives, OPAL drives- Clustering environmentMain achievements:around 100 cases handledcustomer's level of satisfaction close to 92% (SatMetrix)

San Jose, California, Us

Provide level-1 technical support to IT network administrators on Symantec Backup productsAssist the customers with backups best practices advise and supportResponsible for providing solutions & knowledge management contributionMain tasks:- Providing L1 technical support for corporate customers in French, English, Polish and Russian- Troubleshooting technical issues related to Symantec Backup products- solving compatibility, installation, deployment & configuration issues- Assisting customers over the phone, by email or through Webex remote desktop application- Answering customers' technical questions and providing them with best practices- Managing customers cases in Salesforce- Documenting case escalation when dealing with bugs / software enhancement requests- Writing technical notes for both internal use and for the public knowledge databaseSupported products:- Backup Exec 2010 & 2012- Symantec System Recovery 2011 & 2013- Symantec Desktop & Laptop 10 (DLO)Supported environments:- Microsoft Windows Server 2003/2008R2- Microsoft Active Directory- Microsoft Exchange 2010/2013- Microsoft SQL Server 2005/2008/2012- Microsoft Share Point 2008/2013- VMware & Hyper-V virtualization platforms- Storage Hardware devices: tape libraries, RDX, NAS, SAN- Deduplication feature- Clustering environmentMain achievements:- around 80 cases handled- customer's level of satisfaction: 90% (SatMetrix)

Self-employed consultant, trainer and journalist specializing in digital media and telecommunications market in Poland- Writing articles about information technology for French and English-speaking newspapers- Coordinating "media and telecoms" newsletter for the French Embassy in Poland- Training and providing support for more than 200 Polish employees of the Vinci group on:- Laureat software- Pegase software

- Creating and managing the first Internet shop of the biggest producer of mailboxes in Europe- Answering customers ’ questions / providing technical support- Seeking commercial partners- Monitoring market opportunities and threats- Sales reporting directly to Decayeux’s top management

- Delivering training courses on a large range of computer programs and operating systems, including Microsoft Office, Open Office, Adobe Photoshop, Adobe Macromedia, Windows XP- Preparing courses materials, assessing trainees and giving feedback

Master, Project Management – It Specialization

Master, International Business – It Specialization

Erasmus Exchange Program, International Affairs