Communications Specialist
CurrentSupport and Assist Veteran’s by scheduling compensation and pension claim exams utilizing an inbound/outbound call system. I ensure the accuracy of veteran accounts by confirming their availability, contact information, and processing cancellations/reschedules/and confirming exams. I work closely in conjunction with providers and several other departments to effectively process cancellations/reschedules, to communicate veteran concerns in a timely manner, and to expedite veteran exams. I ensure the accuracy of all documentation by following the established SOP’s. I stay current with all updates by promptly acknowledging emails from upper management. I track my daily productivity using the required spreadsheets and submitting that at the end of the day. Assisting others on my team as needed with training, auditing their work, computer updates per Supervisors request.
