At Gallagher Bassett Specialty I specialize in claims and litigation management with matters relating to veterinary malpractice and wrongful death suits for a National account.

Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. • Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. • Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. • Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. • Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. • Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. • Performs other duties as assigned. • Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required. • Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively. • Demonstrates an expert level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree or equivalent training plus 4 to 6 years directly related work experience (at least two of which should ordinarily be in a team leader capacity).

effectively evaluate claims, communicate with clients, police, and other necessary persons, and determine the company’s liability in relation to damages to property or bodily injuries. *perform research, remain organized, and analyze important findings and data. *Dynamic Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.* • Identified and assessed auto damage and informed clients about necessary repairs. • Communicated with police holders, clients, police, and necessary parties. • Performed thorough inspection of vehicles and created appropriate estimates. • Worked closely with body shops and automobile professionals to discuss and negotiate repair pricing and assess liability. • Aimed to provide clients with the highest level of customer service possible.* • Excellent Investigation Skills • Knowledge of Insurance Policies • Knowledge of Laws • Data Collection and Analysis Skills • Computer Based Research Programs • Excellent Customer Service

As a multi-unit manager in the world's busiest airport, I was responsible for the daily management of each retail location. Payroll management, biweekly scheduling, visual merchandising, employee training, humanresource management, and securing company funds are a few of the other responsibilities I have mastered.As a manager at Hartsfield Airport I have also worked intimately with the Department of Aviation to ensure security for passengers as well as employees.