Jeri Wonders - Shrm-Cp, Cebs Email & Phone Number

Connect directly with the needs of client, and run the “hygiene” portion of client member issues to ensure the member data remains healthy. Some of functions include: -Tackling cases opened in Member Services for issues that could not be answered during member calls or chats. -Running regular audits and taking actions on any of its output to ensure our data is clean. -Working and responding to member level issues received from the carrier regularly. Ensure up-to-date carrier documents that impact a client, such as the Carrier Account Structure. -Review and response to emailed client issues or communicating with clients via cases. -Complete manual processes developed by the AVP/COL to ensure we are meeting client needs. -Working with carriers on ongoing file errors.“Since 1998, Businessolver has delivered market-changing benefits administration technology supported by an intrinsic responsiveness to client needs. It creates client programs that maximize benefit program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefit selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.”

Muskegon, Michigan

Accountable for managing the daily HR operations and administration and providing confidential support to administration. Provide assistance to the Director, leadership team and Branch Managers on various projects, tasks, and staff issues as needed/required.Achievements:.• Successfully set-up an HR Department of One in an organization that didn’t have a specific HR function. • Created an Access database for employee data.• Streamlined the benefits information, utilizing benefit summaries, open enrollment form and enrollment information.• Re-structured and enhanced them new employee orientation process to provide a more meaningful onboarding experience.• Effectively participated in HR groups to keep up on changes in the HR field.

Muskegon Michigan

(stayed on working Saturdays through 2016)Accountable for the maintenance of HRIS systems’ benefits data.Effectively investigated and resolved issues with benefit coverage or payment with vendors. Provided training and coaching to new employees in benefits. Efficiently handled the activities including benefit administration, ACA, pension explanation, FMLA, STD, LTD leaves of absence LOA, COBRA and regulatory compliance. Responsible for developing the methods for streamlining the workflow by evaluating existing processes to determine areas of improvement and restructure procedures for optimum efficiency. Proactively collaborated on the projects and cooperated interdepartmentally to achieve success. Ensured the compliance with government regulations as well as company policy and procedures. Open enrollment project management including testing of the benefit system changes for accuracy. Trainer of Management by Strengths (MBS).Achievements:• Accountable for the maintenance of HRIS systems’ benefits (PeopleSoft) data.• Effectively investigated and resolved issues with benefit coverage or payment with vendors. • Provided training and coaching to new employees in benefits. • Efficiently handled the activities including benefit administration, ACA, pension explanation, FMLA, STD, LTD leaves of absence LOA, COBRA and healthcare. • Developed methods for streamlining the workflow by evaluating existing processes to determine areas of improvement and restructure procedures for optimum efficiency. • Ensured the compliance with government regulations as well as company policy and procedures. • Successfully managed the open enrollment project including testing of the benefit system changes for accuracy. • Trainer of Management by Strengths (MBS).

Muskegon

Accountable for handling the employee operations, including payroll, benefits, unemployment, paid time-off, open enrollment, workers’ compensation, FMLA and STD/LTD medical leaves. Effectively maintained accurate records, analyzed billings, and resolved discrepancies. Efficiently conducted the recruitment, hiring, and new staff orientation.Achievements: • Accountable for handling the employee operations, including payroll, benefits, unemployment, paid time-off, open enrollment, workers’ compensation, FMLA and STD/LTD medical leaves. • Effectively maintained accurate records, analyzed billings, and resolved discrepancies. • Efficiently conducted the recruitment, hiring, and new staff orientation.• Developed a process for open enrollment project management. • Created Open Enrollment Newsletter to educate employees on benefits so they could make informed decisions.• Promoted the compliance by ensuring follow-through of staff member annual training and processing all regulatory documentation.

Supervised evening office operations, including classes, resource facilities. Ensured efficient and accurate academic / business office functions. Collaborated for successful registration procedures, promoted student retention, and maintained business efficiencies through organization, multi-tasking, time management, and interdepartmental cooperation.

Whitehall Michigan

(laid off due to new ownership and outsourcing)• Responsible for pension/retirement/401(k) plan processing and administration, including calculating pension benefits and entering data for payment into banking system, assisted with 5500’s.• Explained about the pension benefit payment options and assisted in completing retirement forms. • Accountable for developing an electronic form to calculate amount of quarterly health and welfare benefit cost settlement statements for each location controllers. • Tracked benefit claim data for all the US locations. • Effectively analyzed the benefit claims experience for cost control and premium cost development. • Successfully designed the database for recording retiree/term vested information, effectively tracking 8K+ records. • Coordinated with the vendors, record keepers, actuaries, attorneys, and other staff interdepartmentally on various projects. Participated in plan audits. ERISA, DOL, IRS compliance.• Proactively maintained and updated the HRIS regarding hours and service tracking.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts (A.A.), General Studies