Jeri Wonders - Shrm-Cp, Cebs Email & Phone Number

Connect directly with the needs of client, and run the “hygiene” portion of client member issues to ensure the member data remains healthy. Some of functions include: -Tackling cases opened in Member Services for issues that could not be answered during member calls or chats. -Running regular audits and taking actions on any of its output to ensure our.

Muskegon, Michigan

• Accountable for managing the daily HR operations and administration and providing confidential support to administration. Provide assistance to the Director, leadership team and Branch Managers on various projects.
• Successfully set-up an HR Department of One in an organization that didn’t have a specific HR function.
• Created an Access database for employee data.
• Streamlined the benefits information, utilizing benefit summaries, open enrollment form and enrollment information.
• Re-structured and enhanced them new employee orientation process to provide a more meaningful onboarding experience.
• Effectively participated in HR groups to keep up on changes in the HR field.

Muskegon Michigan

• (stayed on working Saturdays through 2016)Accountable for the maintenance of HRIS systems’ benefits data.Effectively investigated and resolved issues with benefit coverage or payment with vendors. Provided training and.
• Accountable for the maintenance of HRIS systems’ benefits (PeopleSoft) data.
• Effectively investigated and resolved issues with benefit coverage or payment with vendors.
• Provided training and coaching to new employees in benefits.
• Efficiently handled the activities including benefit administration, ACA, pension explanation, FMLA, STD, LTD leaves of absence LOA, COBRA and healthcare.
• Developed methods for streamlining the workflow by evaluating existing processes to determine areas of improvement and restructure procedures for optimum efficiency.

Muskegon

• Accountable for handling the employee operations, including payroll, benefits, unemployment, paid time-off, open enrollment, workers’ compensation, FMLA and STD/LTD medical leaves. Effectively maintained accurate.
• Accountable for handling the employee operations, including payroll, benefits, unemployment, paid time-off, open enrollment, workers’ compensation, FMLA and STD/LTD medical leaves.
• Effectively maintained accurate records, analyzed billings, and resolved discrepancies.
• Efficiently conducted the recruitment, hiring, and new staff orientation.
• Developed a process for open enrollment project management.
• Created Open Enrollment Newsletter to educate employees on benefits so they could make informed decisions.

Supervised evening office operations, including classes, resource facilities. Ensured efficient and accurate academic / business office functions. Collaborated for successful registration procedures, promoted student retention, and maintained business efficiencies through organization, multi-tasking, time management, and interdepartmental cooperation.

Whitehall Michigan

• (laid off due to new ownership and outsourcing)
• Responsible for pension/retirement/401(k) plan processing and administration, including calculating pension benefits and entering data for payment into banking system, assisted with 5500’s.
• Explained about the pension benefit payment options and assisted in completing retirement forms.
• Accountable for developing an electronic form to calculate amount of quarterly health and welfare benefit cost settlement statements for each location controllers.
• Tracked benefit claim data for all the US locations.
• Effectively analyzed the benefit claims experience for cost control and premium cost development.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts (A.A.), General Studies