Jerome Taylor Email & Phone Number

Toronto, Ontario, Canada

• Managed over 50 client calls per day, providing detailed and personalized assistance with hardware, software, and mobile related issues, installations, and queries in a workday in a timely manner raising work.
• Notified customer of issue status and follow-up with customers to ensure problems have been resolved satisfactorily, raising customer satisfaction by 30%.
• Improved Customer capabilities by providing additional documentation and procedures to resolve similar or repeat issues.
• Frequently reviewed training materials, process updates to improve knowledge and performance by 25%

Brampton, Ontario, Canada

• Managed over 60 client calls per day, giving detailed, personalized, friendly, and polite service in a workday in a timely manner raising work efficiency by 20%
• Identified customers’ needs, clarified information, and researched issues to provide solutions and/or alternatives greatly increasing customer satisfaction by 30%
• Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.
• Frequently reviewed training materials and guides to improve knowledge and performance by 25%

Brampton, Ontario

• Troubleshoot issues coworkers experienced while using work devices and applications increasing work quality by 20%
• Independently stocked and maintained merchandise in storage locations decreasing storage traffic and augmenting work efficiency by 50%
• Elevated work efficiency by 20% after preparing shipments with mailing labels in the minimum amount of allotted time during an 8-hour shift
• Recorded completed products and palettes into computer systems abating problems with inventory management and tracking by 20%

Oshawa, Ontario

• Took the initiative to plan and develop base system foundations with the Unity engine greatly expediting and reducing the difficulty and time to integrate modular systems by 30%
• Led a programming team consisting of 3 people through the design and implementation of application systems improving the integration, iteration, and coding efficiency of application systems by 25%
• Managed the application repository and recorded a detailed log of version changes minimizing application instability and reducing debugging time by 30%
• Presented biweekly application builds for review to gauge project progress and quality, raising application quality and systems integration by 30%

Brampton, Ontario

Quickly Assembling products for distributionConsistent Packaging and Assembly of ProductsLoading and unloading of products to and from various distribution centers

Brampton, Ontario

Worked in a team to assemble a diverse array of products and goodsCertified products to be shipped for quality and consistencyPrepared products and packages for shipping

Google It Automation Certification With Python

● Implement configuration management and use Git and GitHub for version control ● Manage IT resources at scale, both physical and virtual.

Junior It Professional Certification, Information Technology

- Assemble computer components based on customer requirements - Install, configure, and troubleshoot: hardware and software components.

Bachelor Of Technology - Btech, Game Development And Entrepeneurship