Jerome Taylor Email & Phone Number

Toronto, Ontario, Canada

● Managed over 50 client calls per day, providing detailed and personalized assistance with hardware, software, and mobile related issues, installations, and queries in a workday in a timely manner raising work efficiency by 25%● Notified customer of issue status and follow-up with customers to ensure problems have been resolved satisfactorily, raising customer satisfaction by 30%.● Improved Customer capabilities by providing additional documentation and procedures to resolve similar or repeat issues.● Frequently reviewed training materials, process updates to improve knowledge and performance by 25%

Brampton, Ontario, Canada

● Managed over 60 client calls per day, giving detailed, personalized, friendly, and polite service in a workday in a timely manner raising work efficiency by 20%● Identified customers’ needs, clarified information, and researched issues to provide solutions and/or alternatives greatly increasing customer satisfaction by 30%● Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.● Frequently reviewed training materials and guides to improve knowledge and performance by 25%

Brampton, Ontario

● Troubleshoot issues coworkers experienced while using work devices and applications increasing work quality by 20%● Independently stocked and maintained merchandise in storage locations decreasing storage traffic and augmenting work efficiency by 50%● Elevated work efficiency by 20% after preparing shipments with mailing labels in the minimum amount of allotted time during an 8-hour shift● Recorded completed products and palettes into computer systems abating problems with inventory management and tracking by 20%

Oshawa, Ontario

● Took the initiative to plan and develop base system foundations with the Unity engine greatly expediting and reducing the difficulty and time to integrate modular systems by 30%● Led a programming team consisting of 3 people through the design and implementation of application systems improving the integration, iteration, and coding efficiency of application systems by 25%● Managed the application repository and recorded a detailed log of version changes minimizing application instability and reducing debugging time by 30%● Presented biweekly application builds for review to gauge project progress and quality, raising application quality and systems integration by 30%

Brampton, Ontario

Quickly Assembling products for distributionConsistent Packaging and Assembly of ProductsLoading and unloading of products to and from various distribution centers

Brampton, Ontario

Worked in a team to assemble a diverse array of products and goodsCertified products to be shipped for quality and consistencyPrepared products and packages for shipping

Google It Automation Certification With Python

● Implement configuration management and use Git and GitHub for version control ● Manage IT resources at scale, both physical and virtual.

Junior It Professional Certification, Information Technology

- Assemble computer components based on customer requirements - Install, configure, and troubleshoot: hardware and software components.

Bachelor Of Technology - Btech, Game Development And Entrepeneurship