Jerlean Williams, Pmp Email & Phone Number

Greater Chicago Area

 Collaborated with manager to foster information sharing and account follow-up. Managed the overall delivery of contracted services at client site. Managed third party contracts to ensure delivery of required services. Collaborated with clients from concept through final delivery of product or service. Coordinated and led internal and external site team meetings. Coordinated staff resources, including overtime requirements. Facilitated completion of deliveries and verified all documentation to ensure quality. Ensured proper staffing levels to guarantee timely and accurate deliveries. Attended staff and client meetings and served as a liaison to manage operations for the account. Coordinated new hire recruitment, training and development. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Manage the monthly service reporting for our client’s services

Greater Chicago Area

 Manage and facilitate full life cycle IT Services projects  Create and maintain project plans and documentation  Facilitate standup, planning and retrospective meetings  Work with internal departments and external vendors to obtain approvals and negotiate service agreements  Maintain relationships with key business units teams on all aspects of implementing new technology infrastructure  Report on project progress and risks to management  Identify dependency identification and provide contingency planning activities  Strong business acumen and ability to communicate effectively at all levels  Strong initiative; proven track record of taking ownership of projects through successful completion  Successful track record facilitating large and complex IT infrastructure/services projects in one or more of the following areas: network planning/upgrades, telecommunications, and desktop upgrades. Previous experience working with networking technology and hardware; strong knowledge of networking concepts and terminology  Ability to effectively manage multiple projects and responsibilities

Provided third level support of WAN, resolving issues that caused network outages. Network technology included ATM, Frame Relay, Ethernet, FDDI, and Token Ring. Maintained Cisco routers and ATM edge devices, which included all configuration changes and upgrades. Improved the customer network by coordinating and implementing network upgrades. Developed documentation for installation of Cisco routers, downloading configurations, and troubleshooting network outages. Developed and provided on-site training of first and second level support.

Provided level two support of WAN, resolving issues that caused network outages. Network technology included ATM, Frame Relay, Ethernet, FDDI, and Token Ring. Maintained Cisco routers and ATM edge devices, which included all configuration changes and upgrades.

Provided level two support of WAN, resolving issues that caused network outages. Network technology included Point-to-Point WAN, Ethernet and FDDI. Maintained Cisco routers, which included all configuration changes and upgrades. Responsible for setting network infrastructure for new retail support centers. Coordinating the installation of computer equipment at the new site. Training the staff on the use of the equipment.

Acted as Network Technician, troubleshooting problems with lines, modems, terminals, and printer devices. Was responsible for training new operators and handling second level problem determination. Serviced 86 divisional locations and handled all user problems. Worked with point-to-point lines and multi-drop lines using 9600 baud. Was second in command to First Shift Manager.

No Degree, Took Classes On Starting A Business

Ba, Business Administation